Here's our latest update!

Hiya, how are you doing??More importantly, how are your clients doing?

As business leaders, we often focus on our own performance and meeting objectives, but how often do you check in with your clients or customers to truly measure your impact?

Understanding what they think of your service is key to retention and long-term success. Regular feedback provides valuable insights into their needs and expectations, helping you strengthen relationships, refine your approach, and ultimately boost business performance.

Now, think about how many times you've walked away as a customer without giving feedback when something wasn’t right. It happens often, doesn’t it? Without that input, how can you know what needs improvement? And how can you grow if you don’t know where you’re going wrong?

We’ll dive into this further in the newsletter, but first...

Here's a snippet of what we've been up to:

Celebrating client success

Huge congratulations to our client TEP Electrical Distributors Ltd who proudly took home two awards at the Electrical Wholesaler Awards – Best Wholesaler Sole Branch and Best Customer Service: Wholesaler!

This incredible achievement is a testament to the hard work and dedication of their amazing team.

Very well deserved ????

Unlocking Business Growth Through Client Evaluation

At 360 Growth Partners, we understand that the heartbeat of any successful business lies in its relationship with its clients.

Back in 2022, we embarked on a journey to refine our own client evaluation process. Inspired by our collaboration with?CustomerSure?— experts in customer satisfaction — we aimed to ensure our approach was effective and meaningful.

Since launching our client evaluation process in May of last year, we have received an abundance of valuable feedback — both positive and constructive — from our clients. This feedback has enabled us to assess and refine our approach, processes, and systems, leading to significant improvements in the service and experience we provide.

Given its success, we wanted to share our insights on the benefits of conducting client evaluations.?Read more...

Insights from others

Experience-led growth: A new way to create value?

- McKinsey & Company

According to McKinsey & Company, 80%?of the value created by top growth companies comes from their core business, largely by unlocking new revenue from existing customers. These companies leverage a strategy called “experience-led growth,” which focuses on delivering a distinctive and proactive customer experience (CX) that encourages customers to choose their brand repeatedly. This approach leads to measurable financial results such as increased share of wallet and repeat purchases.

To succeed, companies must define their financial goals, prioritise key CX improvements, embrace innovation, and adopt new technologies, often reshaping their culture and operating models to support this growth strategy.?Read more...

Every Business Collects Customer Feedback—Now What?

- Forbes

According to Qualtrics research, over 40% of companies fail to see customer experience (CX) management as a strategic opportunity, limiting their efforts to reactive measures like post-transaction surveys or feedback collection.

Leadership and investors often misunderstand the potential of CX, causing teams to focus on narrow metrics like NPS or CSAT scores. However, the real value of experience management lies in its capacity to drive customer value, boost acquisition, and fuel overall business growth.?Read more...

Time to reflect

Time to reflect – As business leaders, it's easy to get caught up in delivering services and meeting client demands, but taking the time to step back and evaluate client relationships is essential. Overlooking regular client evaluations can mean missing valuable insights that could enhance your service, improve client satisfaction, and ultimately drive your business’s growth.

So whilst we’ve got you for a minute, we encourage you to ask yourself this:

"As a business leader, how frequently do you evaluate your client relationships, and are you using that feedback to drive meaningful improvements that fuel business growth?"

And if your answer is "never" or "over six months ago," it might be time to give your client evaluation process the attention it deserves. If you’d like some support in getting started, we’re always here to help! ??

In need of some inspiration?

We know ourselves that carving out time to reflect, read or even listen to a podcast can be tricky but if you do find yourself in that glorious position, here's the latest?recommendations from the 360 team:

That's all folks!?

If you'd like to see more frequent updates and insights curated by our associates please give us a follow on LinkedIn?as we post weekly.

If you know of anyone who you think would benefit from receiving this newsletter too please feel free to forward it on!? We’re passionate about connecting with like minded folk and sharing our insights.???

We hope you've enjoyed taking the time to read our newsletter, we'll be delivering our next update direct to your inbox in November but if you'd like to catch up in the meantime please just get in touch!??

Thanks,

360 Growth Partners

Let’s talk

Get in touch to find out how we can unlock your potential together.

T:07739 320146

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