Here are 5 reasons why receptionists are invaluable

Receptionists are more than just the guys and girls who smile and pick up the phone. They are the face of the company and keep the business afloat. 

Receptionists are the face of the company 

Receptionists are the first and often the only person people see or hear when they contact a company. Although they typically only spend a short amount of time with customers, the sheer volume of interactions means that receptionists are the prominent face and voice of a company. How they look, act, and speak will influence the subsequent customer experience. 

Receptionists act as a firewall

Receptionists fulfill two opposite roles. They serve as a concierge, but also act as a firewall. They act as the gatekeeper of an organization by screening the incoming calls and carefully evaluating who to transfer. This limits interruptions and increases office productivity. 

Receptionists can do anything

Receptionists do more than just answer and transfer phone calls. They are the guys and girls that find a solution to any problem. They take care of organizational duties such as organizing Taxis or catering, keep office supplies stocked and also manage a database of E-mail addresses and phone numbers among other things. 

Receptionists influence business decisions

As their job involves greeting people who enter the company, receptionists build a good relationship with their colleagues. This is especially true of senior management as receptionists provide a great service to them by minimizing disruptions. Consequently, their opinion is taken into consideration and valued when it comes to implementing systems and solutions that they will have to work with.

Receptionists keep the business running

Receptionists have a high awareness of what goes on in an organization and they know everybody. They are aware of problems and take it upon themselves to solve these, thereby making sure that the business stays afloat. 

Empower your receptionists

Receptionists are chronically undervalued, but they are an essential part of any organization. Consequently, equipping them with the right tools that allow them to deliver an exceptional customer and employee experience should be a priority. With one-click call transfers, a consolidated call queue, calendar lookup, and more, the Luware Attendant Console makes transferring callers easier than ever. The Attendant Console is fully integrated into Microsoft Teams, which means receptionists benefit from an intuitive and modern user interface and can leverage the full power of the Microsoft ecosystem. 

About Luware

Luware is a swiss software company with over 10 years of experience in software development and customer service. In close collaboration with Microsoft, Luware expands Microsoft's communication platforms to connect employees and customers across all channels.