Helping Customers Get to the Cloud

I've helped many customers with their journey to the cloud. Each time it has required that I do more listening than talking. Along the way, I've learned that nothing is as important as trust!

I define trust as being authentic, capable, and reliable.

1. Do I have a real and genuine interest in their success?
2. Have I demonstrated an ability to add value?
3. Will I always keep my promises?

Exerting unnecessary pressure on a customer does not build trust.

Gaining agreement and improving communications ensures a proper foundation.

1. Do I understand the client's requests?
2. How can we determine if there are any risks?
3. Does the discussion require that I build relationships throughout my client's business?
4. How can I provide a level of service that others are either unable or unwilling to provide?

Managing cloud transformations must align with my client's current capabilities and future requirements. By changing my approach, I am helping customers get to the cloud.

Mario Shirley, IT Consultant - Sales