Helpdesk level II for our Software in Brussels with an IT or engineering background ref. 2022001

Are you customer-oriented, driven, and emphatic? Is your professional mantra “The customer is always right and I’m here to help”? Well, then keep scrolling down.

Great expectations for the candidate that will help to develop the helpdesk for our software

As our helpdesk operations are team-based, working as a helpdesker does precisely what its title suggests: you work to support the helpdesk team and the customers reaching the best possible user experience ever, every day. Working in-house, you take care of the first line, second line, and coordinate third-line processes, the Odyssee SLA’s and the Odyssee Field Service knowledge base, This is a dynamic role, capable of building strong relationships with key stakeholders like the Product Owners and development experts and at the same time improving the support service Odyssee Field Service provides to its customers.

Kick-start your career at Odyssee Field Service!

Your TASKS:??Achieving helpdesk excellence

• Get to know the products and services in-depth
• Improve and manage first, second, and coordinate third-line processes
• Support of the salespeople that prepare demos
• Support for consultants helping on-site customers
• Monitor the SLA’s for each of the helpdesk lines,
• Discuss and develop communication skills for an empathic communication flow with customers
• Improve the communication channels allowing customers to use any channel they like
• Implement real-time support so customers don’t need to wait

WHY we want YOU:

• B2B is your thing
• You hold a bachelor or master diploma in "IT" or "engineering"
• Having between 2 to 3 years of experience in a similar job
• You will be the company's inhouse voice for all our customers and users and handle that responsibility with great care;
• You’re comfortable having the responsibility of managing the entire helpdesk ecosystem;
• You take ownership and deliver results. No need to micro-manage you, you go-getter you!
• You are passionate about life and the Odyssee Field Service product
• You are fluent in Dutch AND English AND French.?Other languages are welcome (The more the merrier!);
• You are a strong, confident communicator with a sense of humor
• You have the will to have a maximum impact on Odyssee Field Service
• You care deeply, genuinely, and passionately concerned about the Odyssee customers and are flexible enough to not let stress get the best of you;
• Experience with enterprise software or SaaS is a plus
• Helpdesk Management training is a plus
• Knowledge of Field service processes is a plus

WHAT is Odyssee Field Service

We are a fast-growing SAAS company. Founded in 2008 by a dynamic Odyssee team with big dreams, Odyssee Field Service quickly joined the TOP 50 major leagues of SaaS - field service management solutions. Our software platform is a 360° field service management solution that offers companies one central hub where they can create, plan, execute and monitor service orders in real-time, helping them resolve any field service inefficiencies and increase service excellence.?It’s all about optimizing the field service potential of every service company.?As of today, Odyssee Field Service has grown from that Odyssee startup into a diverse and international Scale-up.?

WHAT can we offer you:

• A dynamic and awesome work environment with a Scale-up mentality.
• A unique culture where we are all part of one mission and each person’s input matters.
• The responsibility and willingness to give our all and then some.
• A competitive salary with all the perks a great employee needs and deserves?
• A good work-life balance with a mix of working from the home office and our office in the center of Brussels, just 200 meters from the South station.
• Career development - you?start as a helpdesker and then grow towards consultancy or CRM

If we sound like the salt to your pepper - APPLY already so we can get this show started https://odyssee-mobile.jobsoid.com/j/18127/helpdesk-level-ii-for-our-software-in-brussels-with-an-it-or-engineering-background-ref-2022001