Helpdesk Getting Started
Kevin Apolinario
"Cybersecurity" |Technical Trainer| "Speaker" ("Educating IT Techs on my YouTube Channel")
What is Helpdesk? What do they do?
Helpdesk is a department or person that provides assistance and information usually for electronic or computer issues. Large helpdesk have a person or team responsible for managing the incoming request, called "issues"; they are commonly called queue managers or queue supervisors. Helpdesk will sometimes handle incoming calls through a call center. Some helpdesk roles might include hardware break and fix or troubleshoot software issues on a pc.?
Not All Helpdesk Roles Are Created Equal?
Keep in mind that helpdesk might have limited access to certain software like active directory or office 365. Depending on the company. You might have access to Azure, Aws, VMware, SCCM, Ivanti, software deployment, MDM (mobile device management), networking voip like cisco/avaya/mitel, and other products.?
What's The Average Salary For Helpdesk?
Starting salary for helpdesk can be anywhere between 30k to 60k. Helpdesk has different tiers of support and can sometimes pay more depending on the industry. Average salary for someone who works in tier 2 can be anywhere from 50k to 70k sometimes more. It depends where you live and what you know. Senior titles can be Tier 2 Support, Desktop Support, Service Desk, Technical Support Specialist, or Senior Helpdesk.
Getting Started!
Understanding Fundamentals
Understanding computer hardware and software.?
Free Resource (Professor Messer)
Free Resource (Professor Messer)
Time For A Home Lab!
What is a Home lab??
Building A Home Lab
Now that you have a good understanding of fundamentals. It's time to build a home lab. In order to understand helpdesk. Build a home lab by getting Server 2016 for free through the Microsoft Evaluation website. Here's how to get started:?
Learning Office 365
In order to understand helpdesk. Build a home lab by getting office 365 for free.
Understanding A Ticketing System!
What is a ticket system and why do we use it? Please see video below on how to access it for free and how's it's used in a work environment:
Preparing The IT Resume!
Now that you build the home lab. It's time to fix the resume and start applying to jobs.?
Time To Prepare For The Job Interview!
Focus on the job description. The interview questions can be anything from the job posting to your resume or personality questions. Watch the playlist below to give you an idea of interview questions:
Other useful information can be found here. Great content creators and free resources.
ISC2-CC | Future Network Engineer | Currently working towards my CCNA | Future Bug Hunter | Interested in Cybersec and Physical Sec
2 年This is awesome. I can't believe you didn't send me to your own page when I asked for help ??. I'm running VM for pentesting labs but, never knew I could run them for Windows Server editions. I definitely didn't know WHERE to get those ISOs.
GRC Analyst | GRCP Certified | CMMC Trained | ISACA Member | ISSA Member Seattle | Vets2Industry Volunteer |
2 年Looks like I need to get looking into that as well. Nice work!
"Cybersecurity" |Technical Trainer| "Speaker" ("Educating IT Techs on my YouTube Channel")
2 年Sometimes in life you need to knock doors if you want to help new people in tech Kevin Diaz Steven L. Steven Knafelman, GRCP Aaron Daniels Ryan O'Connell Teegan Bartos, CCMC, CCM Mike Miller Prasan Singh William Gaw Cesar Morales Bradley Williams Tyler Black Frederick Thompson Ernest Escalona Jr. Paul Charles Paul Cummings.