Help Desk With A Heart

It occurred to me that you might not know why we started Murph Consulting and why our tagline Help Desk With A Heart is more than just a tagline. So today, it's with great pleasure and a touch of nostalgia that we share our story with you – the journey behind the birth of Murph Consulting, The Help Desk With A Heart.

Back in 2007, Murph Consulting came into being not just as an IT company, but as a response to a glaring need. We had seen how IT firms often missed the mark when it came to understanding and serving their clients. Some were brilliant at solving tech issues but struggled to connect with people, while others were great at building rapport but lacked technical expertise. It was a gap we were determined to bridge.

From the get-go, our aim was simple: to break down the barrier between technology and people and to eliminate the "holier-than-thou" attitude that was prevalent in the industry. Our journey began with a client's skepticism, "you're on time, you must be a bad IT person," which became the fuel to prove that not all IT experts were cut from the same cloth.

We've been fortunate to serve a diverse range of clients throughout our history, and our journey continues. Today, our team of 7 is dedicated to being the friendly faces you turn to when tech glitches threaten your workflow. However, we're not just about big corporate clients – we're the support for the smaller businesses and the residential clients that many overlook.

This year, our focus is on adding one monthly retainer client to our roster, ideally a business with 30-60 employees. The industries we've had the privilege to work with are as varied as our clientele, ranging from branding and marketing to schools, lawyers, dentists, wine dealers, jewelry companies, and architecture firms.

But let's set the record straight – we're not here to push a one-size-fits-all approach. Unlike many others, we cherish our flexibility. Whether it's PCs, Macs, or a mixed environment, we have you covered. Our approach is about meeting your unique needs and crafting solutions that truly work for you.

Did you know that we're not just here for the day-to-day issues? We're your partners for projects too. Whether it's fixing your office's WiFi, enhancing cybersecurity, or stepping in when your in-house tech guru is stumped, we're here to lend our expertise.

At Murph Consulting, we believe in listening to you, not just your tech. We understand that when you reach out to us, you're already dealing with IT troubles that are hampering your productivity. Your job is to run your business, not to troubleshoot technology glitches. That's where we step in – to get you back to what you do best.

While we got our start in the NY Metro area and most of our clients are here, we can support clients in all 50 states now. Know a company in Chicago, Florida, or Los Angeles looking for a better IT Partner? We can be that for them.

So, here's to a future of solving tech problems with a heart, and to being your partners in navigating the ever-evolving world of technology. We're just a call or a click away whenever you need us.

Looking forward to hearing from you,

Murph