Imagine this: You're heading home from Starbucks, savoring your triple-shot, low-foam, extra-hot pumpkin-spice latte, when it dawns on you—your laptop is nowhere to be found. You rush back to the coffee shop, but unfortunately, no one has turned it in. What’s your next move? Here’s a guide based on common issues reported to our Help Desk.
Steps to Take Immediately:
- Contact BroCoTec: Notify us right away that your device is missing. We can assist by changing passwords, locking access to your applications and data, and remotely wiping the device to keep your information secure.
- Review Your Precautions: If you’ve encrypted your data, protected your device with a password, and logged off from key applications, you’ll have more time to act. Regardless, prompt notification to BroCoTec is essential.
- Update Your Passwords: Change all passwords, starting with any sites that store financial or company data, including your bank accounts and work-related platforms.
- Handle Sensitive Information: If your laptop contained sensitive data like medical records or social security numbers, consult a qualified attorney to understand your legal obligations for notifying affected individuals.
- Daily Data Backups: Ensure you back up your data regularly.
- Encryption & Remote Monitoring: Use encryption and remote monitoring software to secure your data.
- Lock Screens: Set up a pin-code or password requirement after 10 minutes of inactivity.
- Log Out: Always log out of websites when finished.
For more insights and solutions to common tech challenges, stay tuned to our Help Desk Chronicles series.
Have questions about cybersecurity or the technology at your company? BroCoTec is here to help. Click here for a 15 minute discovery call with our team.
