HELLO DECEMBER!

As we wrap up another incredible year, we’re reflecting on the moments that made 2024 special and looking ahead to what’s next.

This month, we’re bringing you fresh insights, exciting updates, and inspiring stories from our community to keep you motivated through the holiday season and into the new year. We’re so grateful for all of you and can’t wait to share what’s in store for 2025!

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If you have ever been in a situation where you wonder if you are proposing the right agreement terms? Here is a solution that was recently shared with us by Steve Royals, MBA , President of Performance Matters of Columbia, South Carolina.

People across the industry are turning towards this tool to avoid future guesswork. SalesPRO? is a cutting-edge software tool designed to enhance efficiency for sales professionals, particularly in the laundry industry. We built it because we saw so many inefficient processes in the sales and service side of the business…and we saw an opportunity to help.?

Tailored to each client's needs, SalesPRO? streamlines the sales process, reducing routine tasks from two hours to just 15 minutes. It helps increase a level of professionalism and leads to better overall deals signed and extended.?Performance Matters?pours into our clients and the industry, with a goal to make everyone stronger.

Get a demo of the software here: SalesPRO? Software DEMO

Meet Brian!

We are happy to highlight Brian Kimmel , of Kimmel Corporation, a multi-generation company that continues to beat the odds in Upper Sandusky, Ohio.

Only about 3% of family businesses make it to the fourth generation or beyond. The Kimmel family not only beats this statistic but?continues to ramp?up the interested parties of succession.??Vice President?Brian Kimmel's great-grandfather Dale Kimmel started Kimmel in?1931?and, interestingly enough, laid the bricks of the original processing facility, which has been added on multiple times over the years. After Dale's retirement, Brian's grandfather took over as the second generation of Kimmel's.

What defies the odds are the 3rd and now the 4th generation of Kimmel's didn't have just one member of the family taking over the reins but two! Brian shares that once his grandfather stepped away from the business, he got a good look at how brothers (his father and uncle) could successfully run the family business together.

Together,?Brian?and his brother,?Greg, are taking the business to the next generation. On top of that,?Brian?is optimistic that his and Greg's children?will be interested?in being the fifth generation of Kimmels.

Learn more about Kimmel Corp HERE

As 2024 comes to a close, this is the time get feedback and reflect on the past year. For Marketing Manager Kelly Brookins , of Your Linen Services in Petersburg, Virginia, feedback is continuous process throughput the entire year.

Customer feedback is crucial for?Your Linen Service?because it helps us understand how well we meet the expectations of industries like restaurants, hotels, and medical facilities. Reviews provide a window into our strengths and areas for improvement, allowing us to refine our services and build trust with potential customers. By showcasing positive experiences across social media platforms, like Facebook, Instagram, and LinkedIn, we reinforce our reputation and drive business growth.

As the marketing manager at?Your Linen Service, I’m always seeking innovative ways to collect customer feedback and streamline the process. One effective method we’ve implemented is a QR code keychain on our vehicles, which not only directs customers straight to our Google review page but also serves as a reminder for our drivers to ask for feedback. The QR code makes it easy for customers to share their experiences right away. By actively collecting and leveraging customer feedback, Your Linen Service not only strengthens relationships with existing customers but also ensures that we continually improve and deliver top-quality service.

Check out how Your Linen Service has streamlined customer feedback: View the QR code here

Would you be interested in participating in the next Newsletter?

Feel free to submit your best ideas or contribute any topics you think are vital to keeping this industry connected.

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