Hear ye! hear ye!
Bad service reaches twice as many ears as praise for good service does.
If a Customer has a complaint, rush to resolve it swiftly.
Not just to keep their business but an opportunity to turn a bad situation into a good one.
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Richard Lyon的更多文章
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社区洞察
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Customer SupportHow can you use positive language to calm an angry customer?
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Customer SupportYou have an angry customer on the phone. How can you diffuse the situation and make them happy?
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Customer ServiceHow do you effectively escalate a call to a supervisor or manager?
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Phone EtiquetteHow do you get feedback from callers who leave voicemail?
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Personal DevelopmentYou're faced with a challenging customer on the phone. How do you keep your emotions in check?
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Fleet OperationsYou’re dealing with an angry customer. What’s the best way to calm them down?
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Service ImprovementHow do you deal with abusive or unreasonable customers without losing your professionalism?
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Phone EtiquetteHow do you manage phone complaints from clients?
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Client RelationsWhat are the best ways to stay positive when dealing with difficult customers?
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Customer SupportHow can you resolve conflicts in a timely and satisfactory manner?
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