As the healthcare environment continues to rapidly change and with the increasing role of digitization, Johnson & Johnson is transforming its business

By using a common chatbot framework along with the?Azure Bot Services, employees without technical training or experience can now build their own bots to serve their teams and customers at a fraction of the time and cost it took to develop previous chatbot projects. Ten chatbots have already been deployed and dozens more are currently in development. Expanding Johnson & Johnson’s use of bots and adding intelligent automation into its practices is keeping Johnson & Johnson on track to achieve its ambitious plans for digital transformation.??

As Douglas Lima, Johnson & Johnson’s IT Lead of Intelligent Automation in Latin America, listened to staff in the legal department discuss how much time they spent answering the same questions for Johnson & Johnson employees, day after day, he knew the solution: The team needed a chatbot.?

Creating a new chatbot typically required Lima to sit through close to 20 meetings while his team wrote more than 70,000 lines of code. But this time would be different. He turned to a new tool—appropriately named Genie the Genius—built with the?Microsoft Azure-based chatbot framework. Aravinda Boyapati, Intelligent Automation Leader at Johnson & Johnson Technology (JJT), and his team had recently created Genie to deliver chatbots in days instead of weeks and at a fraction of the previous cost.??More at https://customers.microsoft.com/en-us/story/1507762742083750162-johnson-pharmaceuticals-azure-en-united-states