Healthcare Avengers Assemble: Calling on "Positive Leadership"
Charles Lathram, III, FACMPE
Fellow, American College of Medical Practice Executives | Published Author | Past President, TN MGMA | Past President, AL MGMA
Welcome Healthcare Avengers to this week’s "Musing,” where we dive into the how, why, and what of healthcare and why we all choose to do what we do (we LOVE it, that’s why).? Join me on our journey through the wild world of healthcare, where caffeine is a food group, and “early morning shift” is just code for “let’s see how many alarms you can snooze.”?
Last week, we talked about the three players on our Healthcare Dream team: Positive Leadership, Innovation, and Patient-Centered Focus, so if you’re ready to transform your practice into a hub of positivity and laughter, grab your favorite mug (not asking what's in it, I don't judge) and let’s dive into five hilariously effective strategies to boost leadership and create a culture of optimism that’ll have your team jumping out of bed—even before their second cup of coffee!
First Up: Foster Open Communication
Imagine a world where everyone feels free to speak up. No, not the “I forgot my lunch” kind of talk, but real communication! Host regular check-ins where team members can share ideas, concerns, or their latest Netflix obsession. Think of it as a “no judgment zone” where everyone can air their grievances—like why the printer always jams right before a big presentation or why someone keeps stealing their lunch (we’re looking at you, “mystery sandwich thief”).
Encourage a culture where feedback flows, like the coffee in the break room. Maybe even implement a “Suggestion Box” that’s more than just a glorified trash can. Make it fun! Have a weekly drawing for a prize—like a gift card to the local coffee shop—so everyone feels motivated to contribute. Transparency builds trust, and who doesn’t want to trust the person who makes the best coffee?
Next: Celebrate Small Wins
Did someone remember to refill the hand sanitizer? Celebrate! Did a team member finally figure out how to work the coffee machine without creating a caffeine tsunami? Confetti! Recognizing even the tiniest victories can turn a mundane day into a mini-party. You could even create a “Wall of Fame” in the break room to showcase these small wins—complete with silly photos and over-the-top captions like “Best Coffee Brewer of the Month” or “Most Creative Lunch Presentation.”
And let’s not forget about the power of snacks. Bring in some cupcakes or donuts to celebrate these small achievements. After all, if we can’t celebrate our small wins, what’s the point of having a cake in the break room? Plus, nothing says “team spirit” like a sugar rush!?
Then: Promote Work-Life Balance
Ok, so those of you who know me know I am not a “practice what I preach” kind of guy when it comes to this (at least personally), but for my staff, it is a “do as I say and not as I do kind of thing.”? Encourage your team to embrace the art of “not working.” Offer flexible schedules—because who doesn’t want to work from home in their pajamas? Promote wellness programs that include mandatory “do-nothing” time. Maybe even introduce a “Nap Hour” where everyone can recharge their batteries. Just be sure to provide cozy blankets and soothing music because, let’s face it, who wouldn’t want to snooze during company time?
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Consider hosting “Wellness Wednesdays,” where the team can participate in activities like yoga, meditation, or even an impromptu dance party. When your team feels balanced, they’ll bring their A-game (and maybe some baked goods) to work. Plus, a little laughter and movement can work wonders for morale!
Followed by: Leading by Example
As a leader, we should be the least important people in the room, but at the same time, you’re the ship's captain, so don’t be afraid to show your human side! Share your own epic fails—like that time you accidentally sent a “reply all” email about your cat’s latest antics. Your team will appreciate your vulnerability and might even feel inspired to share their stories. Plus, it makes for great water cooler gossip!
Consider hosting “Story Time” sessions during team meetings where everyone can share a funny or embarrassing moment from their week. It’s a great way to break the ice and remind everyone that we’re all in this together—awkward moments and all. Your authenticity can inspire others to adopt a similar mindset, creating a ripple effect of optimism throughout the practice.
Lastly, Invest in Professional Development
Provide growth opportunities, but let’s spice it up! Offer workshops like “How to Survive Monday Mornings” or “Advanced Coffee Brewing Techniques.” You could even throw in some light-hearted training sessions on topics like “Dealing with Difficult Patients: A Comedy Approach” or “How to Master the Art of the Perfect Eye Roll.” Investing in your team’s skills shows you care—and it gives everyone a reason to roll their eyes at yet another “mandatory training.”
Create a mentorship program where seasoned staff can share their wisdom while also enjoying a few laughs. Pair them with newer employees who can bring fresh perspectives (and maybe a few memes). This not only enhances their skills but also fosters loyalty and engagement. Plus, who doesn’t want to learn from someone who’s survived the chaos and lived to tell the tale?
Conclusion
By implementing these strategies, you can create a workplace where optimism reigns supreme and everyone is excited to show up—even for those early morning shifts. So, let’s embrace the chaos, sprinkle in some humor, and lead with a smile (and maybe a donut or two)! Remember, a positive workplace isn’t just about the work—it’s about the people, the laughter, and the joy of making a difference together. Now, go forth and spread that positivity like confetti!
We will meet our second player, Innovation, next week, so hang on tight. Until then, stay Positive!