Have you felt sad, frustrated, angry or happy with your customer service?

I remember very well the day my car died in the middle of nowhere on a lonely and deserted road. It was 4 in the afternoon and the sun was about to set. My car stopped working and wouldn't move. The problem was the gearbox. I immediately called the dealer for help, by then my English was terrible, and I could communicate the basics, but I made myself understand the issue the car had. The customer service agent helped me and I did everything he asked me to, the result: nothing.

He gave up that our communication was not effective, and he wanted to hang up the call. I begged him not to because it was already getting dark, and we did the process to get the gearbox working at least 2 more times. The car ran, and I was able to travel at least the remaining 3 hours back to my house to take it to the dealership repair shop the next day.

Effective communication is important in order to provide excellent customer service to all of our customers and users. In my case, the agent was probably a native English speaker, and I was a native Latin speaker in the middle of nowhere asking for help.

Has this ever happened to you? It will depend on the flow of the call if the customer service is exceptional and at the same time create a digital experience in which we as customers can recommend and say: That brand is worth it or not.

We at Telus International speak more than 50 native languages around the world and have a reputation for customer service and digital expertise that will make your brand, product, or service grow and ROI is assured.

Let's talk about how we can help you with your problem and, like me, let's look for effective communication to make our product or service a leading brand in the market.

We are Telus International, leaders in the digital market