Have you ever been dissatisfied with the consultancy service you received?

In our past consultancy projects, many of us have many times experienced that some projects were limited by the efforts of the consultants, could not be maintained, the know-how flow from the consultant team was insufficient and weak, the price/performance ratio of the service you received was below your expectations and the senior consultants you could catch at just?the project opening, mid-term and closing meetings. In such projects, at the end of the project, generated value leaves the doors of the companies until the next consultancy project.

?? Today, many consultancy companies place this issue at the top of their agendas. McKinsey & Company has succeeded in being one of the consulting companies that recognized early on this creative destruction affecting the consulting industry. McKinsey & Company launched a series of business model innovations in 2007 that could reshape the way the global consulting firm engages with clients. One of the most interesting of these has established McKinsey Solutions, a customer-available software, technology-based analytics and tools that provide continuous engagement outside of the traditional project-based model.

?? Likewise, Deloitte Catalyst, created by Deloitte, includes more than 100 tools to help organizations accelerate innovation and transform their business models. Boston Consulting Group (BCG) Platinion also covers the technology side of Digital Transformations. BCG provides consulting services focused on the development and implementation of business-critical IT architecture and digital solutions. You can witness similar dynamics among the big players in the consulting industry.

What will the future bring?

Asset-based consulting is expected to replace the majority of the consulting budget currently being spent. Anything that does not have a common or repeatable solution will always require human creativity at the customer touchpoint, meaning that while management consulting will likely experience more disruption, it will never completely go away.

Finally, while we cannot predict the full pace of the disruption in the consulting industry, we can say that, regardless of the pace, some established firms will be caught off guard. The tendency of market leaders to view the emergence of new competitors with a mix of belittling, denial, and rationalization is almost irresistible. As has been observed many times, there is nothing more vulnerable than established success.

So how was your experience ?