Have a glance at our last month's Journey January - 2023
Faveo Helpdesk
Resolves customer queries smoothly and helps to track the team's productivity. Best Omni-Channel Helpdesk Software
Message From CEO
Hi Everyone,
At the beginning of January 2023, we are trying to wrap up the tasks that have been on our to-do list for quite some time.
We are?very close to releasing v6.0.2, which will primarily focus on:
? Ability to backup/archive old ticket data to a separate database to improve system performance.
? The health and monitoring module will make it a breeze to troubleshoot, detect, and fix any issues that occur in the system.
? Many performance enhancements, including support for the AWS Aurora database cluster.
? The ability to add and remove widgets from the agent dashboard.
? Internal notes on tickets can be tagged for notifications.
? Ability to add comments to the change management.
We intend to finish this release in the next week, and after this, our main focus will be on updating Faveo from?Vue.js2?to?Vue.js3. This feature is already in the final phase of testing.
Bhanu Pratap Singh Slathia
Founder & CEO
Webinar Video
In today’s competitive startup scenario, customer retention is one of the major challenges. Handling client queries diligently is all the difference between retaining or losing a long-lasting relationship.
A help desk software system can be of immense value and assistance to your customer support team. Learn how to improve managing customer queries efficiently, reply in a timely manner, and also set automation workflows.
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Frequently Asked Questions
The CC users will receive an email notification of the ticket in which they are mentioned under the CC field. A new collaborator feature is added to enable email notifications for CC users, under the Manage Alerts Section. Once this option is enabled, it allows the person added to the CC list to receive an email notification.
Knowledgebase Article
When the agents/staff members start working on the system to resolve client issues, several complications may arise while categorizing the tickets. To avoid this uncertainty, we can create some ticket types that are linked together.
Blog
We will all agree on this statement: a customer support team is the backbone of every organization. So, in order to maintain a good brand image, we should keep the customer support process as simple as possible. Customers value quick responses, and when they get them, they spread the word, which leads to an expanded stream of income and higher benefits for a company.
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