Has the person with access rights to your LinkedIn Company Page left the organisation?

Can you no longer access your LinkedIn Company page to update and amend it?

This is a common problem!

LinkedIn makes it quite easy for a person to legitimise themselves in the process of owning a LinkedIn Company Page. It is for this reason that many problems occur when those access privileges need to change.

So, the first question is:

Do you know who owns the email address and password to access your LinkedIn Company Page?

You should!

If you do, fine. But make sure at least one other person has that access as well by becoming an additional ‘Admin’ for the Company Page. This should also be someone with the proper authority from the company, such as a Director or Company Secretary.

The login details should be kept and managed in a secure but accessible location.

The people who might typically ‘own’ the Company page might be in:

• Marketing
• HR
• Business Development

You don’t?

Find out now who does and act according to the instructions above!

But what if the person that did is no longer in your employment?

The first action to take would be to try to contact the person who has the login details.

This is by far the easiest resolution to the problem.

I recommend keeping a log of your communication as you might require it later.

So now you have hit a brick wall – what next?

You have to resort to ‘LinkedIn help’

This won’t be an easy experience, but with patience and persistence, you should get your situation resolved.

LinkedIn will require that you are able to verify yourself as having the responsibility to act on the company’s behalf. A company email address will often be sufficient for the process along with an email coming from that account with the correspondence.

There may be a bit of toing and froing, so be ready for it. But in the end, you should be successful.

(Note: When talking about a LinkedIn Company Page, LinkedIn tends to drop the use of the word ‘Company’, simply referring to it as a ‘LinkedIn Page’ (as distinct from a LinkedIn Profile, belonging to a person)

Here are a number of useful links at the time of publishing this article which you may find helpful:

Find an Organizations Page on LinkedIn

https://www.dhirubhai.net/help/linkedin/answer/3881

Create a LinkedIn Page

https://www.dhirubhai.net/help/linkedin/answer/710

Become an Admin of a LinkedIn Page

https://www.dhirubhai.net/help/linkedin/answer/17481

Claim a LinkedIn Listing Page

https://www.dhirubhai.net/help/linkedin/answer/55962/claim-a-linkedin-listing-page?lang=en

Add or Remove Admins on Your LinkedIn Page

https://www.dhirubhai.net/help/linkedin/answer/37594

And if that doesn’t help you, try starting from here:

https://www.dhirubhai.net/help/linkedin?lang=en

Note: The links provided above are when used in the UK. If outside the UK simply drop the ‘?lang=en’ from the search string.

Oh, and my last thought while on the subject.

It might be worth you checking who is actually registered as being employed at your Company. LinkedIn has a very poor procedure of allowing anyone to assign themselves to any company they choose as an employee.

Whilst this is sometimes simply a mistake, and often found simply as a result of a former employee not putting a closing date on their employment with the company, sometimes it can be a deliberate ploy to associate themselves with you.

If you have any further experience or advice to add to this article please do share it below!

For more useful advice relating to LinkedIn and to see many more tips on how to maximise your use of LinkedIn to achieve your goals, please visit https://www.linkedintraining.co.uk/ to make yourself #LinkedInCredible