Has L&D learned anything from Google?

I was emailed a link to this blog on that question today, all above board from a company I follow. The article is from 2017, does that make it old? The series is worth a read, its still right on point as David James continues to demonstrate with his leadership, insightful thinking and deserving recognition at www.looop.com

What I do think though is the frequency/destination of David’s question, “What will you do if you need to know something, or know how to do something, for your job today?” Given our ‘next normal’ and the even more prevalent nature now of workflow interrupt driven tools like Slack, there might be some new additions? Perhaps some kind of Moore’s Law for Learning is in effect?

I added phone just because I like to call people and ask them, rather than text them. Old school, but it matches David’s old school career chronology.

Learning in the flow of work, has long been the goal of L&D, JIT learning. The path is littered with micro courses, learning objects, etc but a huge part of that is curation. Content can still be king, but it doesn’t have to be ours, curation and surfacing of that content.

Google doesn’t write the stuff it serves up, it just knows my context, is able to see my history, and predict the question I’m asking and remarkably serve up what I’m looking for before I’ve finished based on the probability that I’m not the first or only person to ask that question. The trouble with a lot of LMS, LCMS, LXP solutions is that its context and even the content is restricted to within the enterprise firewall so we go to Google because I can get anything. If it searched my intranet for context, and served that up as an ad-sponsored link, as “the best fit in our context” as well as the broad worldly context that could be really cool; strengthening learning from others, failures, successes, etc and improving institutional capability sharing.

We have a lot of work to do in personalizing commercial grade software and processes in how we help people do their job today. What Would Google Learn? #WWGL #expectmorefromtech #learning #learninganddevelopment #automation #digitallearning #traininganddevelopment #workplacelearning #elearning #lms #onlinelearning #skillsthatwork