HARBOUR’s Next Chapter: Honouring Our Past, Streamlined for the Future

Change is rarely simple, and it’s often a challenging part of ensuring we’re continually delivering the quality, innovation, and engagement that our clients expect from HARBOUR. After a year of careful reflection and listening to client feedback, we’ve reached the decision to implement the second restructuring of this year. This was not a decision made lightly; rather, it’s a step we’re taking to prepare HARBOUR for a future where we can be more agile, responsive, and technologically advanced.

Like many businesses, we’ve found that scaling effectively means updating processes and making more strategic use of technology - ironic, perhaps, as we’ve spent 16+ years dedicated to delivering efficiency-driving platforms for others. Over time, our growth created some extra layers and steps that no longer fully served our client-centric focus. This long, hard look has brought us to a place where streamlining HARBOUR means we can focus even more effectively on what counts most - candidate experience and client needs.

What’s Changing, and Why It Matters

We’ve enhanced our support process to provide a single helpdesk contact point, supported by new features like real-time tracking of ticket progress. This clarity and responsiveness are built from client feedback and underscore our commitment to continuous improvement.

For Our Former Team Members - Acknowledging Your Contribution

As part of our restructuring, some valued HARBOUR team members are moving on. These individuals have been instrumental in shaping HARBOUR over the years, and we’re incredibly grateful for their hard work, dedication, and impact on our journey. For those in search of customer-focused, system-savvy talent, I would be more than happy to facilitate introductions, as these former colleagues bring with them significant expertise and passion for client engagement and knowledge of recruitment and onboarding processes.

Staying Open and Transparent

In today’s world, we know that changes can create misunderstandings. We’re sharing this openly to ensure transparency within our community. While we’re fully committed to our clients and to continuing to deliver solutions of the highest quality, we also acknowledge the impact this transition may have on those affected.

Looking Ahead

With these changes, we’re more streamlined, energised, and ready to meet the evolving needs of our clients. We move forward with optimism for what’s to come and deep respect for the talented people who have been part of our story.

We appreciate our clients' continued support and trust in HARBOUR. As we enter this next chapter, we’re reminded of our roots, our clients, and our team members - past and present - who are integral to HARBOUR’s journey. Here’s to growing, learning, and moving forward together.