Happy Thanksgiving! ??
Our newsletter arrived early this week, since tomorrow many of our loyal U.S. readers will be busy battling airport crowds, basting a turkey,?spending time with loved ones,?napping?in?front of the television, or any other unique Thanksgiving tradition they enjoy!
But before you log off to make that last-minute grocery run, keep reading for several executive interviews we just released, as well as our analysts' research, episodes, and insights from the past few weeks.?
Stay tuned for an exciting December pipeline, including the 2024 Enterprise Awards (a.k.a. the "best" and "worst" in tech) and a 2025 trends preview from our analysts.?
Happy Thanksgiving! ??
Employee Experience Platforms: Culture Amp
By R "Ray" Wang
Amid macro forces of automation and AI, firms continue to invest in keeping their human employees happy and engaged. The employee experience (EX) platform market aims to improve the work environment through surveys, goal management, recognition, collaboration tools, and reporting and analytics.?
EX management platforms ensure that employees have the tools they need to be successful in their roles and actively engaged and aligned with the organization’s best interests. Happy employees drive improved customer, supplier, and partner experiences. Delivering a positive EX will increase productivity and satisfaction, resulting in higher retention, lower turnover, and more innovation.
HOT TAKE: Openprise further enables strategic "GrowthOps" with new agentic AI toolset
Openprise has added a significant amount of agentic AI tools to its main offering, the Openprise RevOps Data Automation (RDA) Cloud The new tools allow users to create new AI-powered data management and automation solutions, without limitations from IT, in a secure and compliant environment. The new toolset is called?the Openprise AI-agent Factory.?
For existing users of Openprise, this can unlock significant productivity gains, and streamline key revenue processes as well as enable RevOps teams to make more strategic decisions more quickly. As RevOps teams of all types make the shift to a more “growthOps” focus (meaning: incorporating more data and owning more processes that contribute to revenue along the entire customer lifecycle and not just acting as a “deal desk” for sales), these AI tools coupled with Openprise’s strong data and process-oriented platform can act as a springboard from tactical RevOps to more strategic GrowthOps.?
Building Vibrant Marketplace Ecosystems for the Future
By Chirag Mehta
Enterprise software marketplaces are transforming how businesses acquire and deploy software. These digital platforms simplify procurement by offering a curated selection of solutions from various vendors. By consolidating software options and fostering collaboration, marketplaces accelerate digital transformation, reduce IT complexity, and drive innovation.
This report analyzes the leading marketplace providers in-depth, examining their strengths, unique value propositions, and the ecosystem they support. It aims to help stakeholders—customers, partners, and providers—navigate the competitive landscape, understand emerging trends, and make informed decisions in selecting a marketplace that aligns with their business and technology strategies.
The Future of We: A Conversation Between Dr. Harrick Vin and R “Ray” Wang
What does the future of work look like? Is it a balancing act between human and machine or is it a space for co-creation? In this conversation, Dr. Dr. Harrick Vin , CTO of 塔塔咨询服务公司 and R "Ray" Wang explore the evolving landscape of knowledge work.?
They unpack the significance of creativity in the workplace and how the choice between where and where not to use GenAI/AI will be a game-changer for enterprises. Tune in, to know how AI can assist, augment, and transform knowledge work to create a human-centric, resilient, and sustainable future for enterprises.
Unlocking the Power of AI in Customer Experience: Lessons from the Five9 CX Summit
At the recent Five9 CX Summit, Liz Miller sat down with CX expert ??Nick Delis?? to discuss the evolution of AI and customer experience. Here are some of the key takeaways:
Constellation Insights with Larry Dignan
Events
In the Press
DisrupTV
Last week on DisrupTV, we interviewed?Ilias Simpson, President at Cart.com and Payam Zamani , Chairman & CEO, One Planet Group , Inspirato and author of Crossing the Desert.
Ilias discussed his journey from a college athlete to a CEO, highlighting his experience in logistics and supply chain management. He emphasized the importance of leadership, teamwork, and adapting techniques across industries. Payam shared his immigrant experience and advocated for "spiritual capitalism," emphasizing the integration of virtues and service in business to create sustainable, ethical enterprises. Both discussions underscored the evolving nature of leadership and the importance of purpose and values in business success.
Be sure to subscribe for the latest updates and live show reminders on Constellation's Twitter, YouTube,?LinkedIn, and Apple Podcasts.
ConstellationTV
ConstellationTV Ep. 93 is a must-watch for anyone interested in the latest developments in enterprise AI. Co-hosts Martin Schneider and Larry Dignan cover the latest enterprise tech news (challenges and opportunities around agentic AI adoption and the importance of demonstrating clear business value).?
Next, hear from Laurie A. Wheeler, MBA, MHA, FACHE , COO of IST at MultiCare Health System Health System, who unpacks the implementation process with new technology in healthcare, including optimizing ServiceNow and leveraging AI to improve physician-patient interactions.
Then, R "Ray" Wang talks with Mohamad Ali , Head of IBM Consulting, about the "Science of Consulting" and how IBM integrates generative AI and digital workers to transform the consulting experience for clients.
NEXT EPISODE:?Episode 94 | 12/04 9 AM PT/12 PM ET
Additional Research
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