Happy New Year!

As we close out 2021 and set the table for 2022, I am so proud of what Toast, our customers and our partners have accomplished. This time last year, we were increasingly optimistic but didn’t quite know where 2021 would lead us – we were still figuring out COVID after one of the toughest years in our personal lives and careers.

As I reflect on the past twelve months, our employees and collective community have demonstrated so much resiliency and dedication. Toast made its debut as a public company, we committed to Pledge 1% and mobilized the entire company on Giving Tuesday, we welcomed the xtraCHEF team and launched our very first Spark innovation event.?

‘Better Together’ was a strong theme that unfolded throughout the year.? It reflects our mission to empower the industry to delight their guests, do what they love, and thrive. We bring Better Together to life in three ways. First, as a product strategy, we integrate our solutions to eliminate the barriers restaurants face in running a more efficient business. Second, we consider all stakeholders; there is a virtuous flywheel between happier restaurant guests, leading to happier employees and better-run restaurants. And third, we believe that as restaurants grow and thrive, we grow and thrive. By listening to the needs of our customers and understanding their stakeholders, we can help improve the ecosystem for all.

We have big goals for 2022, and the biggest driver for success is our Toasters. In 2022, we’ll focus on?enabling customer happiness at the next level, increasing the number of restaurants on our platform, increasing activation and adoption of our products, growing nascent products and segments, and continuing to grow our team. That’s no small feat and it will not be without some headwinds. This past year, we’ve collectively helped rebuild the momentum, resilience and resurgence of the restaurant industry, which has encouraged many more restaurants to join Toast and be partners on our journey. We’ve been battle tested over the last two years. I know our team, our culture, and the customer experience we provide will continue to set the bar for hospitality moving forward.

Thank you for a great 2021 – Happy New Year and here we come 2022!

Chris