Happiness is...

Believing in Customer Service Excellence.

We just signed on a new Customer.

We are so impressed!

The first question we always ask is: What makes you different?

This is an important part of our strategy when introducing our clients products and services to potential customers, we need to have a clear understanding of why this introduction would be a worthwhile use of time- for both parties.

Our new Customer said: The majority of our energy is spent on having quick one on one resolutions for our clients so they are never waiting in a cue, for a person who does not know them. It is important to us that we are viewed as an integral member of their Team - always at the ready to give one on one personalized attention with a clear vision of our history together.

BINGO!

Music to our ears.

The similarities in our cultures are fantastic- which makes us very eager to show them what a great partner in growth we can be.

It's interesting- working with many companies in numerous industries, it's easy to see the energies focused on the product/service. But the relationship is where it all begins and it is the relationship that will carry it forward.

I'm sure I have written about this before- but making your vendors a part of your Team - will create fierce protectors of your brand.