Handling Order and Payment Delays with JekaEat.

At JekaEat, we strive to provide seamless food logistics and delivery services to our valued customers.?

However, we understand that occasionally, there may be challenges with order placement and payment processing that could result in your food delays. To ensure we reduce this wahala is why this guide is created.?

I"m Sodiq Olamilekan from the product & operations team of JekaEat, here's a detailed guide on how to handle food orders and payment delays with JekaEat:

Understanding the Challenges:

• Order Placement Issues: Sometimes, technical glitches or system maintenance may prevent orders from being successfully placed on our platform.
• Payment Processing Delays: Our payment partners may encounter issues that delay the processing of payments, leading to delays in confirming your orders.

What You Can Do:

• Patience and Understanding: We kindly ask for your patience and understanding in such situations. Rest assured, our team is actively working to resolve any issues promptly.
• Check Payment Status: If you notice a delay in order confirmation, please check the payment status of your order to ensure that your payment has been successfully processed.

You can do this by logging into your JekaEat account and navigating to the "Order History" section.

• Reach Out to JekaEat Support:

If you experience any issues or have concerns about your order or payment, don't hesitate to reach out to our dedicated support team. You can contact us via social media channels, email, or phone via the support and FAQ in user profile.?

Our team is available to assist you and provide updates on your order status.

Support and FAQ Resources:

• Social Media Channels: Follow us on social media platforms such as Facebook, Twitter, Linkedin and Instagram for real-time updates, announcements, and you can send us a message on whatsapp and live chat (new feature) our customer support.
• FAQ Section: Visit the FAQ section on our website or mobile app to find answers to commonly asked questions about order placement, payment processing, and more.

Additional Solutions and Recommendations:

• Alternative Payment Methods: Consider using alternative payment methods such as JekaEat mobile wallets if you encounter issues with card payments.
• Scheduled Ordering: Plan ahead and schedule your orders in advance to avoid last-minute delays.

Continuous Improvement:

At JekaEat, we are committed to continuously improving our services to enhance your experience. We appreciate your feedback and suggestions, which help us identify areas for improvement and implement solutions to better serve you.

While we strive to provide a smooth and efficient ordering process, we acknowledge that challenges may arise from time to time.?

Rest assured, our team is dedicated to resolving any issues promptly and ensuring that you receive the quality service you deserve.

Thank you for choosing JekaEat for your food logistics and delivery needs.

We value your trust and look forward to serving you better in the future.

With Love From JekaEat Team