Handling Employee Conflicts: When HR Should and Shouldn't Get Involved
Conflicts will eventually happen in?the workplace. How should you handle employee complaints about others' actions? For one thing, you should never ignore them, experts say.
While it's tempting to think the problem will go away if ignored, that never happens—ever—said Sharon Lovoy, an HR consultant and communications trainer.
Employees should be encouraged to alert HR when there is a problem.
"If there is water on the plant floor, you wouldn't want someone not to say something. That's a safety issue," Lovoy pointed out. The same is true for raising other concerns, she said.
HR must then weigh whether the concern is a matter of people not getting along or if more egregious behavior is involved.