Half-Day FREE Digital Workshop: An Introduction to ActiveH Outbound Communications

Half-Day FREE Digital Workshop: An Introduction to ActiveH Outbound Communications

Half-Day FREE Digital Workshop: An Introduction to ActiveH Outbound Communications

Wednesday 16th November

13:00 – 16:00

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All MIS-AMS customers are invited to join a half-day FREE digital workshop for an overview of ActiveH Outbound Communications. Dan Garbett, Head of Customer Engagement, and Simon Stiles, Implementation Technical Team Leader, will run this digital workshop on Wednesday 16th November at 13:00-16:00.

Housing associations are frequently required to send various communications to tenants, traditionally as posted letters. However, the production of printed letters, typically using mail merge in Microsoft Word, can be problematic.

The Outbound Communications system supersedes the traditional letter maintenance and mail merge manager functions and is responsible for sending external communications including printed documents, emails, secure messages, and texts. It provides additional means of dispatch. This ensures all letter production and communications processing is executed on a central server and not on the user's desktop PC, typically running as a Windows service.

We are holding this workshop to demonstrate the functionality to give customers a better understanding of how you can use it.

Agenda

Welcome and introductions

History of comms service

Dispatch methods:

  • Print
  • Email
  • SMS
  • Secure message (Customer Portal)
  • EDRMS (SharePoint)
  • Workflow

Building communications

Workflow output method

Comfort break

Q&A

Please email [email protected] to request the registration link.

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