Guest Experience News & Tips Round-Up #19:?? What's new - guidebook enhancements

The biweekly newsletter from the Touch Stay team is filled with tips and tricks to help you deliver the best guest experience.

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New guidebook templates

No longer just for managing your guests!

?? Handle multiple business operations with Touch Stay

?? Centralise more of what you need to do in one place

?? Automate messages & reminders to keep anyone and everyone in the know

Check out these NEW guide templates

• Employee Onboarding
• Standard Operating Procedure
• Owner Onboarding Manual
• Create Your Own

And don't forget these too!

• Cleaning
• Destination
• Pet Sitting
• Home Exchange
• Weddings
• Events/Conferences

Now see the really cool bit ??

Manage them all from one Touch Stay account

Manage all those different guide templates from within one Touch Stay account

• Add different template types
• Switch between templates
• Manage team member access per template

?? Here's the 'how'

Need to know!

• Multiple templates in one account benefit from 'volume' discount - the more guides in your account, the less you pay per guide
• Already using different guide templates but via separate account logins? Email [email protected] to merge your accounts

New-look account layout

We’ve introduced a new left-hand navigation panel to make it easier to find your way around your account and discover more of our great features.

Profile details can still be found in the top right hand corner but the rest of the pages that used to be along the top are now on the left.

?? Log in to take a look

Customise guidebook URLs

Let your brand shine even brighter!

If you have your own website and would prefer to present guidebooks on your web domain, now you can.

Once set up, any Touch Stay links will use your custom subdomain instead of guide.touchstay.com...

This applies to:

• Quick Share Links
• QR codes
• Invitation Links (sent via Memo or an integration)

?? Here's how to set it up

Search Content Hub

You can now search Content Hub just like a guest can search your guide

• Forgotten which category you added that great cafe to?
• Need to update the WiFi password but can’t remember where you put it?
• Can’t find where you added the email capture topic?

Find exactly what you’re looking for without wasting a moment guessing which category, subcategory or topic you put it in.

?? See how it works

P.S. What to search Guide Content instead of Content Hub? We're working on making that possible too. More soon!

New PMS integrations

Hospitable

Connect Touch Stay and Hospitable to:

• automatically import Hospitable properties and match them to your guidebooks
• sync reservations
• automatically share a unique, trackable guide link for every booking via Hospitable’s unified inbox

Log in and go to Integrations > Partners and click 'Connect' under the Hospitable logo

?? Read these step-by-step instructions

HomHero

Be one of the first! Join our beta programme

?? Email [email protected] to get started