Guest Experience News & Tips Round-Up #18:?? Video options, reservation uploads, the most useful features, and more...

The biweekly newsletter from the Touch Stay team is filled with tips and tricks to help you deliver the best guest experience.

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Find content quickly

You can now search Content Hub just like a guest can search your guide!

• Forgotten which category you added that great café to?
• Need to update the WiFi password, but can’t remember where you put it?
• Can’t find where you added the Email Capture Topic?

Find exactly what you’re looking for without wasting a moment guessing.

?? Watch the 30-second video above to see how it works ??

You asked and asked, and here it is!

The Touch Stay x Hospitable integration is live!

If you're using both platforms, now you can create even greater efficiencies around guest communication, including automatically sending a unique (and trackable) guide link to each new reservation.

?? Here's how

Nail those first impressions (or fix issues fast!)

When the heat is on in peak season, know guests have all they need

Or on those rare occasions they don't, catch hiccups quickly and keep that 5* review on track:

• add the First Impressions Topic to your guide(s)
• schedule a Memo text message to send on the evening of arrival with a Deep Link to the Topic
• ping responses to a pre-determined email address
• collect comments from Guides > Downloads

?? Set it up today

Example guide: Ekopod

Rachel & Matt's Ekopod guidebook is a passion project exemplary of their stunning, and award-winning, glampsite in Cornwall, UK.

I love...

?? that it's on-brand from the off using their logo as the guide favicon; spot their sketch-style sitemap in the Arrival Information too

?? their storytelling - discover their mission in About Us along with a fascinating history lesson and the wildlife inhabitants you might meet while you're there

?? the simple-to-read list of inclusions and complimentary goodies as well as purchasable extras

?? how much info there is for guests travelling with dogs!

?? how proactively and personably they present the How Ekopod Works topic and incorporate policies into Safety Info & Rules

One tip: probably time to remove the Covid category (we've now removed it from our starter template too)

Do you know these guidebook tricks...

This week's 3 guidebook tricks for you are:

?? Memo text messaging - create message templates

?? Add Deep Links to Memo templates - here's how

??? Change the font and brand colours in your guide - here's how

Recommended reading

Add WhatsApp Business to your guest comms strategy

Touch Stay user, Daniela of Skol Apartments Marbella, first spoke about how revolutionary she found WhatsApp for her business at SCALE Barcelona 2023. At this year's event, she was armed with copies of her book. The reviews are glowing and the conference halls are packed when she speaks about her marketing and communication strategies.

?? Get your copy

Meet some of our guest experience partners

These friends of Touch Stay all teamed up with us to deliver our guest experience workshops in Boise and Barcelona.

We'll be emailing you about them later this week and there might even be some special offers included - keep your eyes peeled!