The Growth of Professionals in Our Organization and the Predominant Profile in Portugal

Our organization, based on ITIL principles, is an IT engineering service center with all operational maturities present in Portugal. We manage data center infrastructures, providing excellent services from within our country, supported by a diverse and highly skilled team.

One of the key factors behind our success is the continuous growth of the professionals who join us. From the beginning of their careers, we offer a collaborative and development-oriented environment, allowing them to reach their full potential. The professional growth path within our organization is clear and well-defined, with distinct levels reflecting experience, autonomy, and responsibilities.

At Level 1, we have professionals working 24/7 on a four-day work, two-day rest model. They are responsible for monitoring the health of the data centers and following established procedures for problem resolution. When they encounter an issue beyond their ability to solve, the incident is escalated to Level 2. At this level, employees have more experience and autonomy and work regular hours.

Finally, we have our specialists, highly qualified professionals with extensive experience and international certifications. They are responsible for handling the most complex issues, ensuring that processes and procedures are in place, and driving continuous improvements and shift-left strategies. This guarantees the smooth operation of the data centers and, consequently, the continuity of the services provided to our clients.

The predominant profile in Portugal reflects the dynamic and diverse market we have in the country. Many of the technical professionals joining our organization come from the role of "field engineers." These individuals possess a broad and versatile experience, handling everything from cable installation to application management in various companies. This diversity of skills naturally makes them adept at problem-solving—true troubleshooters who face a wide range of technological challenges daily.

For this reason, the transition to an engineering services organization like ours is often a successful one for these professionals. Upon entering our highly collaborative and positive work environment and receiving training in the ITIL model, focusing on SLAs (Service Level Agreements) and priorities, they quickly adapt and grow. The collaboration between colleagues, the focus on continuous improvement, and the culture of mutual support enable these technicians to not only reach the highest levels of performance but, in many cases, become as good as or even better than the best technicians in the world.

It is important to emphasize that, in our organization, we firmly believe that success does not bring happiness, but rather that happiness leads to success. By providing a work environment where happiness, personal satisfaction, and professional development go hand in hand, we ensure that success is a natural consequence. This is our commitment to the professionals who choose to grow with us: we take care of one another.

In summary, the growth of the people who join our organization is a direct result of the collaborative environment, continuous training in the ITIL model, and the prior experience they bring from the Portuguese market. Here, they find the ideal conditions to become not only excellent professionals but also leaders in the IT sector, ready to face global challenges with confidence and excellence.