Growing a wonderful working relationship with MD Thompson

Introduction

At Evolve we travel the whole of East Anglia (and sometimes beyond!) to service our customers and provide diverse managed print solutions to all kinds of businesses. One such business is MD Thompson , an independent electrical wholesaler based in the heart of Norwich.?

MD Thompson have been in business for 20 years and over those two decades this family-run business has built up a great reputation as the go-to place for electrical parts, supplying the retail and hospitality sectors – including hotels, restaurants, and bars – as well as electrical contractors.

It also welcomes the general public to its trade counter and lighting display at its Heigham Street warehouse in Norwich, and with over 1200 customers, the busy team of 25 staff need a trustworthy and supportive managed print service to help the day-to-day business run like clockwork.

Supporting MD Thompson

With the large number of orders and purchases of its product and parts that MD Thompson processes on a daily and weekly basis, it needs an array of print solutions to handle this. At Evolve we supply MD Thompson with three large multi-functional devices which it uses for its daily invoicing and delivery notes. In addition to this we supply three further smaller desktop printers for usage during purchases that take place at its lighting display and trade counter.

A smooth running of these printers is essential for the business and its operations, especially for customer purchases, so a managed print solution where these machines are maintained and serviced, and toner is automatically ordered when supply is getting low, means MD Thompson never have to encounter downtime. If they did it would have a major knock-on effect to the delivery notes, invoices, statements, and hard copy documents which the business relies upon.?

Family values and team spirit

The family-run business operates on family values and having worked with Evolve’s Account Manager Jack Wiles for over six years, our business-relationship has flourished. MD Thompson’s Accounts Manager Mark Whiting has built up a camaraderie with the team at Evolve – even sharing Jack’s passion for Ipswich Town Football Club!

The staff at MD Thompson are lovely and we are pleased to know they enjoy working with us too. Mark Whiting, Accounts Manger at MD Thompson said, “We love Evolve’s professionalism – if any issues do arise, the team are out straight away to get things sorted. We get on well with Service Engineer Tony, who is great, as is Linzy and the rest of the team in the office. We also find the auto-ordering of toner is really helpful.”

We love it when we can work closely with a customer, to build that bond and create a happy working-environment together.

How can we help?

If you require a managed print solution to ensure the smooth running of your business, look no further! Our services and solutions will limit your downtime and enhance your efficiency so that you can focus on what really matters – your customers. Visit: evolve-businesssolutions.co.uk , call 01473 372666 or email [email protected] for more information on how we can help.