Growing Print Business with HP Service Advantage
Oanh Phuong
Board Advisor, Executive and Organization Development and Change Management Coach. I assist executives and organizations to maximize potential to scale their businesses and yield optimal outcomes.
Today it’s all about the next generation of print services. We are no longer talking about supporting equipment, but rather about continuous operational improvement. It is not enough just to fix a press or printer as the goal is to take service up a notch to generate real business value.
Given the diversity of printing solutions, HP Graphics Solutions Services strives to have the right service for each graphics application as well as a deep understanding of each customer’s unique environment and requirements. To do this, we learn the real needs of every customer as we may have two customers with the exact same hardware configuration but very different physical environments, workflow setups and business goals.
We aim to be innovative, not only by introducing new technologies and tools that transform service delivery, but also by having the most up- to-date processes and service professionals to work side-by-side with our customers to improve printing operations according to well defined business goals.
HP Service Advantage is not a onetime effort but a journey that focuses on growing our customers’ businesses by providing tangible measurements and continuous operational excellence for the best outcome.
Page Wide Industrial (PWI) WW Service Segment Mgr. at HP
8 年I had the privilege to meet Mike Seidman at pre-drupa event. A great customer which I may call a partner, understand the importance of a press maintenance and the connection of service advantage with uptime. The service advantage is a breakthrough in services market which keeps your press utilization high.