The growing need for innovation in healthcare

October is Breast Cancer Awareness month in the United States and an ideal moment to examine the state of our healthcare institutions. As it is, the?challenge of navigating care coordination and management can be almost as daunting as the disease itself.?That’s why the healthcare industry is in a state of transformation, working to give?patients a simplified yet effective experience and?modernizing processes so that providers can focus on the work that matters—helping people heal.? ?

Rx for healthcare?

Four digital innovations transforming the state of healthcare. ?

The healthcare sector is in the middle of a transformation, working to provide patients and providers with more digital services. Still, the?industry faces unique challenges around digitization. From improving data exchange to embracing telemedicine, here are four ways to deliver smoother, safer, less error-prone experiences for patients and providers alike.?

Love, cancer, and liberation

Her cancer diagnoses?changed everything—including how she interacted in the workplace.

When Chloe Hole was diagnosed with cancer in 2019, it became a catalyst for living life more fully and authentically. This included a new commitment to workplace authenticity, and she vowed to own her identity as a gay woman and, ultimately, a cancer survivor both in and out of the office. This personal essay examines her journey and the strength it?took to live?her truth, every day. ?

Healthcare labors to provide digital experiences without complexity

Medicine is complicated enough. Digital healthcare experiences should be simple.?

Research suggests businesses do better when they view customer experience (CX) and employee experience (EX) holistically, as two sides of the same coin. While the pandemic forced healthcare providers to digitize certain processes, integrating CX and EX remains low on the industry’s priority list. The main reason cited for this? Sheer complexity. How can a “total experience” approach ease friction for patients and providers?

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