The Growing Influence of Mobile Apps in Government and Private Service Institutions in the Country

In recent times, both government and private institutions in the country have been actively introducing and utilizing mobile applications to enhance their services, with more on the horizon. While we are reaping the benefits of these apps, there are occasional complaints that need attention. The success of these apps relies on various variables, such as the acceptance of technology (Technology Acceptance Model or TAM), user experience, design, the use of smart devices, and their accessibility or usability.

Although apps from private entities often excel in many aspects, government apps, due to insufficient marketing and awareness, sometimes struggle to gain widespread usage. Many individuals are still not accustomed to using government service apps due to various reasons. This observation prompted a research inquiry into this topic.

Among government services, land-related applications are particularly complex, involving multiple stakeholders. To streamline and reduce complications in accessing land-related services, the government has integrated these services into mobile apps. Consequently, many individuals are now conducting various tasks online, while some are still unaware or hesitant about the capabilities of these apps.

The intricacies of land services have made it challenging for individuals to navigate the bureaucratic processes efficiently. In response, the government has introduced mobile apps to facilitate easier access to these services. Despite these efforts, there remains a knowledge gap, with some individuals preferring traditional methods, while others are eager to embrace the convenience of online or app-based services from the comfort of their homes.

In conclusion, the introduction of mobile apps in both government and private service institutions marks a significant step towards a more efficient and accessible service delivery system. However, bridging the gap in awareness and promoting the user-friendly aspects of these apps, especially in the realm of government services, is crucial for widespread adoption. Further research and initiatives are needed to understand and address the diverse needs and preferences of the population, ensuring that these apps truly serve as catalysts for positive change in service delivery.