The Growing Argument for the Confidence in Parcel Lockers
Greg Urban
Business consulting in logistics, postal and parcel, supply chain professional, strategy, innovations, IT, and due diligence in supply chain, Last Mile Expert
The demand for efficient and convenient delivery services is rising in today's fast-paced and digitally connected world. With the increasing popularity of online shopping, consumers are seeking alternatives to traditional home or office deliveries. Parcel lockers have emerged as a compelling solution, offering a secure and hassle-free way to receive packages. I explore the convenience of using parcel lockers, backed by compelling statistics from various studies.
Willingness to Use Parcel Lockers:
Among European countries, the adoption of parcel lockers has seen significant growth and achieved high rankings in several nations. Estonia stands out as the leader, with a remarkable 87% of regular e-shoppers routinely utilizing parcel shops. Following closely behind are Latvia at 75%, Lithuania at 70%, Poland at 62%, Hungary at 24%, and Romania at 21%. In China, 39% of Chinese e-shoppers prefer delivery to parcel lockers, while 38% opt for delivery to a parcel shop. These statistics highlight the varying preferences and acceptance of parcel lockers as a preferred delivery option in different countries.
Source: OOH Delivery Europe 2022 by Last Mile Experts
Chinese Consumer Attitudes:
Alibaba Group conducted a consumer survey on online shopping in 2021, revealing that 60% of respondents in China were willing to use parcel lockers. This significant percentage indicates a strong interest and acceptance of parcel lockers among Chinese consumers, showcasing the potential for widespread adoption in one of the world's largest e-commerce markets.
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Punctuality as a main driver in Jakarta:
Consumers in Jakarta have found online purchasing to be more effective, with direct home delivery being the preferred last-mile delivery method. The study focuses on consumer perspectives and the potential of parcel lockers. Two online surveys were conducted, examining variables such as location, information, cost, and punctuality. The results reveal that punctuality is the most influential factor (38.8%) for consumers when choosing a delivery service. Based on the findings, respondents prefer parcel lockers (68.4%) over direct delivery.
The statistics from multiple studies demonstrate the growing acceptance and demand for parcel lockers among consumers worldwide. With most consumers expressing their willingness to use parcel lockers and a significant preference for this delivery method over traditional options, it is evident that parcel lockers offer a convenient and efficient solution for receiving packages. As the demand for online shopping and package deliveries continues to increase, parcel lockers are poised to play a vital role in transforming the delivery experience, providing individuals with a secure and flexible way to receive their packages at their convenience.
There are a lot of supporters of parcel lockers development, but also some opponents. Please comment with whatever you think Marek Rozycki Greg Krupa Ahmad Abaza Ann Snitko Mirek Gral Damian Jarosz Radoslaw Malkiewicz, Exec MBA, AMBA Michal Szyk Filip Orlinski Fadi Al-Buhairan, PhD Micha? Kli? Rafa? Pietrwalski Detlef Symanski Miha Jagodic Rafa? Brzoska Andre Pharand John Tuohy Jose Anson Tony Jasinski Jesper Okkels Christian Oestergaard MSc
Transforming Parcel Delivery in GCC ?? | Innovator in OOH | Parcel locker Networks | PUDO
1 年Can't agree more. Customers will always look for alternative delivery options, and offering them reliable, efficient, and fast transit time for their first journey will surely encourage them to go for it again and again. I've conducted a personal survey for a small group in Saudi Arabia about their preferred delivery option, and the results were massive, as shown below. A combination of strong OOH network and seamless CX journey will boost the OOH volumes and utilization. Parcel lockers have many advantages over other OOH channels like PUDOs and post/outlet offices, and here, as a personal thought, it will be the future of OOH networks.
Pesquisador| Last Mile Delivery | Out of home delivery | e-commerce
1 年In Brazil, the locker network is being developed. This network is concentrated in one region. The first users tend to use it again and indicate the solution due to the perceived convenience when receiving their package. It's a promising market!
"In theory, there is no difference between theory and practice. In practice there is."
1 年Dear Greg,? I am probably mentioned as being ?against” public parcel lockers, but that is not true.? I am against some of the arguments around the sustainability impact of said lockers, but not the lockers themselves. I am “irritated” about using statistics of “willing to use lockers”, which is then indirectly laid out, or perceived as market penetration, but in most countries, actual locker / PUDO usage is still very, very low. (For a number of reasons) Asking people if they use OOH solutions will get you a 100% YES! How else are you going to return parcels or get missed parcels? I do not understand the unit of measure of “one OOH location per 10,000 inhabitants” It is non-saying, except maybe for individual locker network size.? And most of all, I am still waiting for the answer of one of the biggest questions around public lockers. Do they scale?? The last Green Last Mile report was good. I hope the OOH report of 2023 will take some of my previous critique seriously. It a very good initiative, a lot of work, so let it become an objective fixture in our business, instead of mixing locker types, making claims like “when slipper distance is achieved”, using a suboptimal unit of measure etc.?