#Grow to 1 #Billion in #Revenue (1 to 53) 02/12/2021 - 04/03/2021
Michael Shew, Business Coaching Expert
President @ Small Business Advisor.INFO, LLC | Expert in Business Management Coaching
02/12/2021
#Grow to 1 #Billion in #Revenue (1 of 53)
#Organizational #Description
Key characteristics and relationships shape your organizational environment. The aim is to set the context for your organization by understanding your organization. The use of such terms as vision, values, culture, mission, and core competencies varies depending on the organization.
Understand your core competencies with clear identification of your organization, core competencies are central to success now and in the future and too competitive performance.
Understand your regulatory environment in which you operate place requirements on your organization and how you run it. Understanding this environment is key to making effective operational and strategic decisions.
Identify governance roles and relationships as a role-model organization whether publicly or privately held.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
02/13/2021
#Grow to 1 #Billion in #Revenue (2 of 53)
#Requirements of Your #Customer & #Market #Segments
The requirements of your customer groups and market segments; on-time delivery; low defect levels; product safety, ongoing price evaluations; leveraging technology; after-sales service or warranty, and socially responsible behavior and community service.
Segmentation allows businesses to make better use of their marketing budgets, gain a competitive edge over rival companies and, demonstrate better knowledge of their customers' needs and wants.
Regardless of your approach, useful market segmentation should include these six characteristics:
Identify target customers in each segment, large enough to be profitable, accessible, or able to reach each segment, stable enough for a long enough period of time to be marketed strategically, clearly different from the needs of other customers in other segments, and you are able to provide products to your segments selected.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
02/14/2021
#Grow to 1 #Billion in #Revenue (3 of 53)
#Ecosystem
Essentially, an ecosystem is formed when different entities come together in meaningful ways to solve shared challenges and meet shared objectives. An ecosystem is a network of suppliers, partners, collaborators, customers, and competitors, with these roles shifting as necessary. Taking advantage of these ecosystems may result in new business models, new customers, new talent pools, and much greater efficiency in meeting customer expectations.
As competition comes from organizations in different industries, organizations may be able to stand out from their competitors through new and novel offerings. Ecosystem steps for organizations to consider include reconnecting with partners, maximizing learning through shared information, rethinking customer offerings in a larger context, using concepts from ecosystem organizations as idea generators, and building nontraditional partnerships.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
02/15/2021
#Grow to 1 #Billion in #Revenue (4 of 53)
What is your #Organizational #Strategic #Situation?
The competitive environment in which your organization operates, including your key strategic challenges and advantages. Your approach to performance improvement and learning. The aim is to help you understand your key organizational challenges and your system for establishing and preserving your competitive advantage.
Understanding who your competitors are, how many you have, and their key characteristics is essential for determining your competitive advantage in your industry and marketplace. Leading organizations have an in‐depth understanding of their current competitive environment, including key changes taking place.
Sources of comparative and competitive data might include industry publications, benchmarking activities, annual reports for publicly traded companies and public organizations, conferences, local networks, and industry associations to begin data mining.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
02/16/2021
#Grow to 1 #Billion in #Revenue (5 of 53)
#Strategic #Challenges and #Advantages
The term “strategic advantages” refers to those marketplace benefits that exert a decisive influence on an organization's likelihood of future success. These advantages frequently are sources of an organization's current and future competitive success relative to other providers of similar products.
Strategic challenges are driven by an organization’s future competitive position relative to other providers of similar products and generally externally driven. However, in responding to externally driven strategic challenges, an organization will also face internal strategic challenges. Internal strategic challenges may relate to an organization’s capabilities or its human and other required resources.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
02/17/2021
#Grow to 1 #Billion in #Revenue (6 of 53)
#Four #Top #Challenges in #MFG.
1.) The manufacturing skills gap - An aging workforce consisting mainly of baby boomers. (Approximately 22% of existing skilled manufacturing workers will be retiring by the end of 2025.)
2.) Inventory and supply chain management - Real-time tracking enables manufacturers to monitor and manage the flow of raw materials. It also lets them track work in process and finished products.
3.) The Internet of Things (IoT) - Connected to machines on the shop floor it lets manufacturers collect real-time data and complete remote machine diagnostics and repairs.
4.) Incorporating robotics and automation - Automation to reduce the manufacturing skills gap. Companies can upskill lower-skilled workers whose roles would normally be replaced by automation. This lets you perform more complex tasks while easing employee fears about new technologies.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
02/18/2021
#Grow to 1 #Billion in #Revenue (7 of 53)
#Know your #Strategic #Advantages
Organizations can harness human resources and capabilities to utilize their raw materials or physical resources effectively. One capability is a quick production time, which leads to the ability to bring products to the market faster than competitors. These capabilities are part of the routine of the employees at the plant and form an integral part of the organizational culture. Together, the company's resources and capabilities form its "distinctive competencies." Competencies allow for more innovation, higher quality products, and better customer satisfaction, all of which directly contribute to the competitive advantage.
A S.W.O.T. analysis can help you determine the organization's position in the marketplace and aids in the formulation of strategic advantages for long-term survival. The S.W.O.T. framework encourages foresight and proactive thinking, rather than relying on emotional or intuitive feelings.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com
02/19/2021
#Grow to 1 #Billion in #Revenue (8 of 53)
#Prepare for #Disruptive #Technologies
A particularly significant challenge is being prepared for a disruptive technology that threatens your competitive position or your marketplace. Today, organizations need to be scanning the environment in their immediate industry to detect such challenges at the earliest possible point in time.
There's no one-size-fits-all approach to marketing. Different people respond to different messages, and you can use data to plan a strategy that aligns with how specific customers like being marketed. Advanced machine learning and virtual and augmented reality are slated to be the hottest technology trends. By planning at least one generation of marketing technology ahead. Waves of innovation increasingly overlap, so sitting out one round of disruption and then planning, experimenting, and mastering strategies for the next one could be to your long-term benefit.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
02/20/2021
#Grow to 1 #Billion in #Revenue (9 of 53)
#Emerging #Technologies
Top 15 for 2021
5G Will Go Mainstream, Customer Data Platforms (CDP), Internet of Behaviors (IoB), Cybersecurity Mesh, Total Experience, Intelligent Composable Business, Hybrid Cloud, Privacy and Confidential Computing, Smart Work from Home Technologies, Artificial Intelligence, Hyper-automation, Distributed Cloud, Device Form Factors, Quantum Computing & Anywhere Operations.
Organizations need to be aware of the potential for these technologies to create challenges and opportunities in their own marketplace. While some of these tools may not affect your organization immediately, they will likely affect your competitive environment and result in new competitors for your customer base.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
02/21/2021
#Grow to 1 #Billion in #Revenue (10 of 53)
#Senior #Leadership’s #vision is an essential means for focusing attention on what matters most. What does your future look like? A well-crafted leadership vision is described in concrete terms that is easy to visualize and remember.
The story of your future should be a stretch, but it must be achievable, too. If it were not achievable, you would have little motivation to even bother trying. Finally, future vision simply means in time from this moment forward, but not so far away that’s it’s out of reach.
Success requires a strong orientation to the future or vision; an understanding that risk is a part of the planning and conducting operations; a commitment to improvement, innovation, and intelligent risk-taking; and a focus on organizational sustainability. This requires creating an environment of empowerment, resilience, agility, change, and learning.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
02/22/2021
#Grow to 1 #Billion in #Revenue (11 of 53)
#Development of #Future #Leaders
Development of future leaders includes personal mentoring, coaching, or participation in leadership development courses. Leaders must often balance the demand for delivery of short-term results with setting the tone for an ethical climate and a policy of integrity first. Senior Leaders need to communicate the problems or opportunities the organization is trying to address, and then create a supportive environment with the seven steps below.
1: Cultivate Talent Champions, 2: Identify Organizational Needs and Craft Development Opportunities, 3: Co-create Individualized Development Plans, 4: Challenge Them with Real Business Situations, 5: Set Support Systems in Place, 6: Follow Through on Development Plans, 7: Reward Up-Coming Leaders Fairly.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.co
02/23/2021
#Grow to 1 #Billion in #Revenue (12 of 53)
#Governance and #Societal #Contributions
Social Responsibility and Good Governance are used interchangeably worldwide by individuals and corporations to show their associations with the activities carried out for the betterment of our society. Your organization should consider areas of community involvement that are related to its core competencies. The main purpose of corporate social responsibility is to ensure equilibrium between the environment and society.
Good governance is defined as the complete set of principles or rules developed with the passage of time for meeting new challenges in various areas such as quality, commerce, reputation, risk, probity, accountability, and finance.
Examples of organizational community involvement include partnering with schools and school boards to improve education; or partnering with organizations in the community to provide or facilitate access to vital services, such as broadband.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
02/24/2021
#Grow to 1 #Billion in #Revenue (13 of 53)
#Strategy
Strategy focus is on the drivers of customer engagement, new markets, and market share key factors in competitiveness, profitability, and long-term organizational success. Operational performance improvement and innovation contribute to short- and longer-term productivity growth and cost/price competitiveness.
Once a corporate entity learns to become proactive instead of a reactive business growth takes over and capacity of production becomes the next focus. Being proactive is about owning your decisions, actions, and constant throughput by looking forward for opportunities of improvement and acting on them now. This means that you are committed to moving forward in a strategic direction you determined, rather than just responding to the crisis of what happens today in your business. When you are reactive, the growth of your company goes out the window with your profit(s).
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
02/25/2021
#Grow to 1 #Billion in #Revenue (14 of 53)
#Customer #Focused #Market
According to Cap Gemini, customers with strong attachment to your brand deliver a 23% premium over the average customer both in profitability and top-line revenue.
A repeat customer spends an average of 67% more than a new customer, according to a joint report by BIA/Kelsey and Manta. In addition to the fact that attracting new customers is less profitable, it is also more challenging than ever.
Today’s consumers have access to an infinite amount of knowledge about a brand’s products, services, and reputation. Rather than looking to your sales or marketing team for information about your product, consumers can find everything they need from review sites, social media, and Google searches. When prospects are armed with knowledge about your brand’s weaknesses and strengths, they have complete control over the buying process.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
02/26/2021
#Grow to 1 #Billion in #Revenue (15 of 53)
#Gap #Assessment
Gap analysis identifies gaps or reveals areas of improvement between the current and future state of an optimized business. Benchmarking is the practice of comparing business processes, performance, quality, on-time delivery, and the costs metrics of your business’s best performance against the best practices of competitors.
Once the general expectation of performance in an industry is well understood, it is possible to compare this expectation with your company's current level of performance. This comparison becomes the gap analysis. Such analysis can be performed at the strategic or operational level of your organization. Regular reviews evaluate the need for fundamental changes in the way production is accomplished.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
02/27/2021
#Grow to 1 #Billion in $Revenue (16 of 53)
#Work #Systems in #Operations
Your work systems comprise the internal work processes and the external resources necessary for you to develop, produce, deliver your products and services to your customers and to succeed in your marketplace. Will you use outsourced contract R&D, or will you do R&D in-house for your next-generation product? These decisions can have a major impact on how you protect intellectual property, how large your workforce will be, how many facilities you will own, your geographic footprint, your organizational design, your carbon footprint, and how you meet your commitment to society.
Design work systems that allow for agility and protect your intellectual property. Agility means the ability to change rapidly from one product to another, respond rapidly to changing demands, market conditions, or produce a wide range of customized services.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
02/28/2021
#Grow to 1 #Billion in #Revenue (17 of 53)
#Action #Plans
Implementing action plans requires resources and performance measures, as well as alignment among the plans of your work units, suppliers, and partners. Central importance is how you achieve alignment and consistency for example, via work systems, work processes, and key measurements. Action items owned by different departments or staff members move forward in incremental steps within the day-to-day activities of your organization.
Also, alignment and consistency provide a basis for setting and communicating priorities for ongoing improvement activities as part of the daily work in all work units. In addition, performance measures are critical for tracking performance. Action plan implementation and deployment may require modifications in organizational structures and operating modes. The success of action plans benefits from visible short-term wins as well as long-term actions.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
03/01/2021
#Grow to 1 #Billion in #Revenue (18 of 53)
#Performing #Analyses to #Support #Resource #Allocation
You can perform many types of analyses to ensure that financial resources are available to support the accomplishment of your action plans while you meet current obligations.
The 6 Steps of Resource Allocation
Divide the project into tasks and manage by the task.
Assign the Resources into labor, Equipment, Materials, Facilities, Miscellaneous.
Determine resource attributes Grade, Skill, Quality, and the required attributes must be determined individually for each resource.
Resource Leveling refers to the process of inspecting the resources to ensure their use is as “smooth” and level as possible.
Re-allocate resources many things can happen that require a shift of resources from one task to another, or a change in the project schedule or budget.
Track resources utilization: Utilization Rate = Number of Billable Hours / Number of Total Hours.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
03/02/2021
#Grow to 1 #Billion in #Revenue (19 of 53)
#Projecting Your #Future #Corporate #Environment
An important part of future planning is projecting the future competitive and collaborative environment. This includes the ability to project your future performance, and that of your competitors. Projections help you detect and reduce competitive threats, shorten reaction time, and identify opportunities.
Depending on your organization, the potential need for new core competencies, maturity of markets, the pace of change, and competitive parameters (price, costs, or innovation rate), you might use a variety of modeling, scenarios, or other techniques and judgments to anticipate the competitive and collaborative environment.
COVID has caused leaders to centralize decision-making. Moving forward, leaders will need to delegate participation in decision-making outside the leadership team and closer to the front line to act on decisions in real-time and reality.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
03/03/2021
#Grow to 1 #Billion in #Revenue (20 of 53)
#Projecting and #Comparing Your #Performance
Projections and comparisons are intended to improve your organization’s ability to understand and track dynamic, competitive performance factors. Projected performance might include changes resulting from new business ventures, entry into new markets, the introduction of new technologies, product innovations, or other strategic thrusts that might involve a degree of intelligent risk.
#Use #Risk-based #Thinking & #P.D.C.A.
Six KPI’s to Track: Leads generated, conversion rate, impressed customers, product quality, team success index, & financial health index.
A KPI-generated dashboard develops when you have a clear idea about the current goals of the organization and how they are connected. The best practice is to create a strategy map first, map your goals, and only then start looking for ways to measure them.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com
03/04/2021
#Grow to 1 #Billion in #Revenue (21 of 53)
#Customers
Customer engagement is an important outcome of the overall learning and performance of an excellent business strategy. Your customer satisfaction and dissatisfaction results provide vital information for understanding your customers and the marketplace.
The voice of the customer provides meaningful information not only on your customers’ views also on their marketplace behaviors and on how these views and behaviors may contribute to your organization’s current and future success in the marketplace.
#Customer #Service #KPIs
Your cost per inbound/outbound contact, % of your customer who would recommend you, first contact resolution rate, average speed of the correct answer, satisfaction of customer service response in real-time (minutes, hours, days, weeks), customer satisfaction rate per call by rep, contact(s) (how many) to achieve customer service satisfaction by rep.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
03/05/2021
#Grow to 1 #Billion in #Revenue (22 of 53)
#Listening to #Your #Customers
The selection of voice‐of‐the‐customer strategies depends on your organization’s key business factors. Most organizations listen to the voice of the customer via multiple modes. Some frequently used modes include focus groups with key customers, close integration with key customers, interviews with lost and potential customers about their purchasing or relationship decisions, customer comments posted on social media, win/loss analysis relative to competitors, and other organizations providing similar products, and survey or feedback information.
Six Sigma DMAIC Process - Define Phase - Capturing Voice of Customer (VOC) What is Voice of Customer? Voice of Customer is the customer's voice, expectations, preferences, comments, of a product or service in the discussion. It is the statement made by the customer on a particular product or service.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
03/06/2021
#Grow to 1 #Billion in #Revenue (23 of 53)
To #Social #Media or Not to #Social #Media
Customers are increasingly turning to social media to voice their impressions of your products and customer support. They may provide this information through social interactions you mediate or through independent or customer‐initiated means. All of these can be valuable sources of information for your organization.
Organizations need to become familiar with vehicles for monitoring and tracking this information. Social media is also a means of marketing, communication, outreach, and engagement.
#Facebook – 2.37 billion, #YouTube – 2 billion, #WhatsApp – 1.5 billion, Messenger – 1.3 billion, Instagram – 1 billion, WeChat – 1 billion, Qzone – 572 million, Tumblr – 371 million, Twitter – 330 million, Reddit – 330 million, LinkedIn – 303 million, Snapchat – 301 million. Skype – 300 million, Pinterest – 291 million, Line – 217 million.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
03/07/2021
#Grow to 1 #Billion in #Revenue (24 of 53)
#Customer #Knowledge
Knowledge of customers, customer groups, market segments, former customers, and potential customers allows you to tailor product offerings, support and tailor your marketing strategies, develop a more customer‐focused workforce culture, develop new business, evolve your brand image, and ensure long-term organizational success.
Determining customer satisfaction and dissatisfaction. You might use any or all of the following to determine customer satisfaction and dissatisfaction: surveys, formal and informal feedback, customer account histories, complaints, field reports, win/loss analysis, customer referral rates, and transaction completion rates. You might gather information on the web, through personal contact or a third party, or by mail.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
03/08/2021
#Grow to 1 #Billion in #Revenue (25 of 53
#Customer #Complaint #Resolution
A key aspect of determining customers’ satisfaction and dissatisfaction is determining their comparative satisfaction with competitors, competing or alternative offerings, and/or organizations providing similar products.
#7 #Steps for #Resolving #Customer #Complaints
Listen Intently: Listen to the customer, and do not interrupt them.
Thank Them: Thank the customer for bringing the problem to your attention. Apologize: Sincerely convey to the customer your apology for the way the situation has made them feel. Seek the Best Solution: Determine what the customer is seeking as a solution. Reach Agreement: Seek to agree on the solution that will resolve the situation to their satisfaction. Act on the solution with a sense of urgency. The follow-up to ensure the customer is completely satisfied, especially when you have had to enlist the help of others for the solution delivery.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
03/09/2021
#Grow to 1 #Billion in #Revenue (26 of 53)
#Measurement, #Analysis, and #Knowledge #Management
In the simplest terms, #Measurement, #Analysis, and #Knowledge #Management is the “brain center” for the alignment of your operations with your objectives. It is the main point within all key information of effectively measuring, analyzing, and improving performance, managing organizational knowledge to drive improvement, innovation, and organizational competitiveness.
How do you select and use data and information for performance measurement, analysis, and review in support of organizational planning and performance improvement? How do you collect and analyze integrated performance measurement in your management system that relies on financial and non-financial data and information? How does performance measurement, analysis, review, and improvement guide your process management team?
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
03/10/2021
#Grow to 1 #Billion in #Revenue (27 of 53)
#Aligning and #Integrating Your #Performance #Management #System
When your talent is aligned on purpose and efforts, you can achieve amazing things together as a team.
Alignment and integration are key concepts for successfully implementing and using your performance measurement system. The alignment and integration in terms of how widely and how effectively you use that system to meet your needs for organizational performance assessment and improvement and to develop and execute your strategy.
Organization-wide data and information are key inputs to organizational performance reviews and strategic decision making. Alignment and integration also include how your senior leaders deploy performance measurement requirements to track workgroup and process‐level performance on key measures that are targeted for their organization‐wide significance or for improvement.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
03/11/2021
#Grow to 1 #Billion in #Revenue (28 of 53)
#Digital #Data #Analysis
Digital analytics encompasses the collection, measurement, analysis, visualization, and interpretation of digital data illustrating user behavior on websites, mobile sites, and mobile applications. An important component of digital intelligence, digital analytics enables brands and website owners to understand how their sites and apps are being found and used.
Using digital analytics data, companies can optimize the customer experience on their websites, mobile sites, and mobile apps, and also optimize their marketing ROI, content offerings, and overall business performance.
For operational improvement, analysis of data comparing two important measurement dimensions (e.g., productivity, profitability, ROI, customer satisfaction characteristics, and their relative importance) is usually sufficient.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
03/12/2021
#Grow to 1 #Billion in #Revenue (29 of 53)
#Comparative #Data #Information
#Important to all #Businesess
Comparing performance information frequently leads to a better understanding of your processes and their performance. Comparative performance projections and competitors’ performance may reveal organizational advantages as well as challenge areas where innovation is needed. Comparative information may also support business analysis and decisions relating to core competencies, partnering, and outsourcing.
As a simple example: Managers are responsible for comparing the current expenses of their department, division unit, or program to their current budgets. Of the four types of comparison, this is the most commonly used. Trend analysis allows comparison of current actual expenses to expenses incurred in prior periods of the same organization to stay on budget.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
03/13/2021
#Grow to 1 #Billion in #Revenue (30 of 53)
#Data #Analyses #Mining
Analyses you conduct to gain an understanding of performance and needed actions may vary widely depending on your manufacturer's type, size, competitive environment, and other factors.
Trends in key operational performance indicators, such as productivity, cycle time, defect levels, waste reduction, carbon footprint, and new product introduction. Individual or aggregate measures of productivity and quality relative to competitors’ performance. Cost trends relative to competitors’ trends. Market share versus profits. Comparisons among business units showing how quality and operational performance affect financial performance. Trends in economic, market, and stakeholder indicators of value and the impact of these trends on long-term organizational success.
4 Steps to Establishing a Strong Data Analytics Process
Define, Measure, Analyze, decide your strategy.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
03/14/2021
#Grow to 1 #Billion in #Revenue (31 of 53)
#Interrelated #Relationships Affect #Net #Earnings
Relationships among product quality, operational performance indicators, and overall financial performance trends as reflected in indicators such as operating costs, revenues, asset utilization, and value-added per employee. These are all important to review and continue reviewing below.
Cost and revenue implications of customer‐related problems and effective problem resolution. Cost and revenue implications of workforce-related problems and effective problem resolution. Cost and revenue implications of new market entry, including product-line and geographic expansion. Interpretation of market share changes in terms of customer gains and losses and changes in customer engagement.
Your net earnings or savings can be derived from improvements in quality, operational, workforce performance, workforce capacity, safety, absenteeism, and a much lower turnover rate.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
03/15/2021
#Grow to 1 #Billion in #Revenue (32 of 53)
#Customer #Indicators: #Satisfaction, #Loyalty, and #Market Share
Think about how product improvements or new products correlate with key customer indicators, such as satisfaction, loyalty, and market share. Contributions of improvement activities to cash flow, working capital use, and shareholder value. Allocation of resources among alternative improvement projects based on cost/benefit implications, environmental or societal impact. Such as: investing in CNC machines/tools to increase set-up time to reduce wasted time in the process.
Workforce capability and capacity needs correlate with retention, motivation, and productivity. It costs 3k-5k to recruit, train, and bring on new staff. Relationships among learning by workforce members, organizational learning, are value-added per employee to drive retention which drives long-term production. Your staff and customers are the life force of your business!
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
03/16/2021
#Grow to 1 #Billion in #Revenue (33 of 53)
#Organizational #Priorities
Individual facts and data do not provide an effective basis for setting organizational priorities. The need for close alignment between your analysis, organizational performance review, performance review, and organizational planning is critical.
This ensures analysis and review are relevant to decision making and decisions are based on relevant data and information. Your historical performance, combined with assumptions about future internal and external changes, allows you to develop performance projections.
Action depends on understanding the causality among processes, between processes and results. Process actions and their results may have many resource implications. Manufacturers have a critical need to provide an effective analytical basis for decisions as resources for innovation and improvement are limited.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
03/17/2021
#Grow to 1 #Billion in #Revenue (34 of 53)
#Organizational #Knowledge
One of the many issues facing organizations today is how to manage, use, evaluate, and share their ever‐increasing organizational knowledge. Leading organizations benefit from the knowledge assets of their workforce, customers, suppliers, collaborators, and partners, who together drive organizational learning and innovation.
Determine what knowledge is critical for your operations and then implement systematic processes for sharing this information. This is particularly important for implicit knowledge. Effective knowledge management requires clear roles defined and responsibilities, a culture of knowledge sharing, systematic processes for sharing knowledge and expertise. In closing, the identification and management of core knowledge assets, and tools (including technology) that are appropriate for your organization’s retention and continued growth.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
03/18/2021
#Grow to 1 #Billion in #Revenue (35 of 53)
#Workforce #Capability vs. #Workforce #Capacity.
Many organizations confuse the concepts of capability and capacity by adding more people with incorrect skills to compensate for skill shortages or by assuming fewer highly skilled workers can meet capacity needs for processes requiring less skill or different skills and use more people to accomplish tasks.
Optimizing your workforce, you need an operational and financial view of the people in your organization.
Cost—how much does our organization’s workforce cost, based on the type of worker, nature of work, and region?
Capacity—do we have the people we need to be organized according to the initiatives that matter most?
Capability—do we have the right skills in our workforce, or do we need to hire or develop certain skills?
Quality—who are the people and teams that push the company forward, and how can we multiply this success?
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
03/19/2021
#Grow to 1 #Billion in #Revenue (36 of 53)
#High-#Performance #Work #Environments
Your focus is on a workforce capable of achieving high performance. Understanding the characteristics of high-performance work environments, in which people do their utmost for their customers’ benefit and the organization’s success, it is key to understanding and building an engaged super-powered workforce. High performance is characterized by flexibility, innovation, empowerment, personal/team accountability, knowledge, skill-sharing, good communication, information flow, alignment with organizational objectives achieved, customer focus, and rapid response to changing business needs and marketplace requirements.
Research has also indicated engagement is characterized by performing meaningful work; having clear organizational direction, accountability for performance; within a safe, trusting, effective, and cooperative work environment.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
03/20/2021
#Grow to 1 #Billion in #Revenue (37 of 53)
#Compensation and #Recognition
Compensation and recognition systems should be matched to your work systems. Recognition can include monetary/nonmonetary, formal/informal, individual and group mechanisms. To be effective, compensation and recognition should include promotions and bonuses tied to performance, demonstrated skills, skills acquired, adaptation to new work systems and culture, or other factors like multiple tasks performed.
Approaches could also include profit-sharing; mechanisms for expressing a simple “thank you”; rewards for an exemplary team or unit performance; and linkage to customer engagement measures, the achievement of organizational strategic objectives in the strategic plan, or other key organizational objectives. Organizations today need employees who are versatile and who can continually upgrade their work skills. Take care of your employees and they will take care of your customers!
Do not dangle a carrot out too far in front of your employees, make sure they can achieve the goals and strategic objectives within the limits of achievability. Be sure to pay them when they produce based on the compensation plan!
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
03/21/2021
#Grow to 1 #Billion in #Revenue (38 of 53)
#Product & #Service #Design #Approaches
Your design approaches will differ depending on the nature of your product or service offerings whether your products and services are entirely new, variants, customized, or involve major or minor work process changes. Also, your design approaches must consider the key customer requirements of your products and services. It seems simple most fail in the state-gate design process.
Factors to consider in your work process design include safety, long‐term performance, environmental impact, your carbon footprint and “green” manufacturing, measurement capability, process capability, manufacturability, maintainability, variability in customer expectations requiring product or support options, supplier capability, and documentation. Effective design must also consider the cycle time and productivity of production and delivery processes. International companies must consider CE markings and what that specific entails to be in international compliance.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
03/22/2021
#Grow to 1 #Billion in #Revenue (39 of 53)
#Key #Work #Processes
Your key work processes include processes that support your daily operations product, service delivery and are not usually designed in detail with the products. Support process requirements do not usually depend significantly on product characteristics. Why?
Such requirements usually depend significantly on internal requirements, and they must be coordinated and integrated to ensure efficient and effective linkage and performance. Support processes might include processes for finance/accounting, facilities management, legal services, human resource services, public relations, and other administrative services.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
03/23/2021
#Grow to 1 #Billion in #Revenue (40 of 53)
#Process #Improvement
How do you improve processes to achieve better performance? Better performance means not only better quality from your customers’ perspectives but also better financial and operational performance such as productivity from your other stakeholders’ perspectives.
Process improvement approaches commonly used include using the results of organizational performance reviews; sharing successful strategies across your organization to drive learning and innovation; performing process analysis and research (process mapping, optimization experiments, error proofing); conducting technical and business research and development; using quality improvement tools like Lean, Six Sigma, and Plan‐Do‐Check‐Act (PDCA); benchmarking; alternative technology; and information from customers of the processes within and outside your organization.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
03/24/2021
#Grow to 1 #Billion in #Revenue (41 of 53)
#Process #Improvement #Approaches
Process improvement approaches can be use with financial data to evaluate alternatives and set priorities. Together, these approaches offer a wide range of possibilities, including a complete redesign of processes. All organizations, regardless of size, are required to meet minimum regulatory standards for workplace and workforce safety; however, high‐performing organizations have processes in place to ensure that they not only meet these minimum standards but also go beyond a compliance orientation to a safety-first commitment.
This includes designing proactive processes, with input from people directly involved in the work, to ensure a safe working environment, as well as a safe environment for customers and stakeholders on your premises.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
www.girardequip.com
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
03/25/2021
#Grow to 1 #Billion in #Revenue (42 of 53)
#Act #Immediately to #Work #Disruptions
Organizations need to be able to act on multiple fronts to prepare for anticipated disruptions and during a disruption to protect, anticipate, and enhance employees’ and customers’ engagement, supply-network and financial performance, organizational productivity, and community well-being.
To be resilient, organizations must build agility into their way of being. The resilient organization avoids unnecessary centralization, bureaucracy, complexity, and inward focus, and maximizes speed, flexibility, simplicity, and situational awareness. To achieve resilience, leaders must be able to respond quickly to both opportunities and threats (agility), adapt strategy to changing circumstances (including core business models and products), and have robust governance with a culture of trust.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
03/25/2021
#Grow to 1 #Billion in #Revenue (43 of 53)
#System #Focus
A “systems” focus encompasses all results necessary to sustaining an enterprise: your key process and product results, customer‐focused results, workforce results, leadership and governance system results, and the overall financial and market performance.
This “systems” focus drives a superior value of offerings as viewed by your customers and the marketplace, a superior organizational performance as reflected in your operational indicators, organizational learning, and learning by workforce members are critical.
It provides “real‐time” information (measures of progress) for evaluating, improving, and innovating processes and products, in alignment with your overall organizational strategy. You should place a premium on monitoring outcomes that are the consequence of your operational performance and serve as predictors of future performance. In short, it’s a KPI dashboard.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
03/26/2021
#Grow to 1 #Billion in #Revenue (44 of 53)
#Measures of #Product #Performance
Measures of product performance serve as indicators of customers’ views and decisions relative to future purchases, interactions, and relationships. These measures of product performance are derived from customer‐related information gathered. Product and service measures appropriate for addition can be based on the following: internal quality measurements, field performance of products, defect levels, service errors, response times, and data collected from your customers by other organizations on the ease of use or other attributes, as well as customer surveys on product and service performance. Measures of Product Performance must be analyzed to understand the correct direction to move into the next product sales cycle.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
03/26/2021
#Grow to 1 #Billion in #Revenue (45 of 53)
#Correlation Between #Product and #Service #Performance and #Customer #Indicators
The correlation between product and service performance and customer indicators is a critical management tool with multiple uses: (1) defining and focusing on key quality and customer requirements, (2) identifying product and service differentiators in the marketplace, and (3) determining cause‐effect relationships between your product or service attributes and evidence of customer satisfaction and engagement. The correlation might reveal emerging or changing market segments, the changing importance of requirements, or even the potential undesirability of your offerings. These are all critical to understanding product and service performance for customer retention. Your strong customer base is why you are in business to begin with!
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
03/27/2021
#Grow to 1 #Billion in #Revenue (46 of 53)
#Process #Effectiveness and #Efficiency #Measures
Process effectiveness and efficiency measures are critical to cost savings or higher productivity. The entire process has a cycle time, significant waste in the process arising of items placed in a queue before being worked on. This is the waiting time between processes. During this time, no value is being added to the product and items are “standing still” before being processed. To calculate the efficiency of the process, we simply divide the total process time by the overall cycle time.
Process cycle efficiency is a measure that combines both speed and value and represents how fast a product can be produced if the system is 100% efficient, 350 secs or under 6 mins. It also gives an indication of how much value-added work was done during the production process.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
03/28/2021
#Grow to 1 #Billion in #Revenue (47 of 53)
#Measures of #Organizational and #Operational #Performance.
#Business‐#Specific #Indicators
Using innovation rates, increased product and process yields, Six Sigma initiative results, with acceptable product performance at the time of delivery. Supply‐network indicators, such as reductions in inventory, incoming inspections, increases in quality, productivity, improvements in digital data exchange, reductions in supply‐network management costs, and third‐party assessment results, such as ISO 9001 audits. Helps to build a strategy map of what to measure.
Performance measures are metrics along which organizations can be gauged. A performance referent is a benchmark or standard used to make sense of an organization's standing along with a performance measure, for example, a firm has a profit margin of 20 percent in 2020.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
03/29/2021
#Grow to 1 #Billion in #Revenue (48 of 53)
#Customer #Focused #Results
Focus on all your relevant data to determine and help predict your performance as viewed by your customers. Relevant data and information include the following:
Customer satisfaction and dissatisfaction, retention, gains, and losses of customers and customer accounts, customer complaints, complaint management, effective complaint resolution, and warranty claims, customer‐perceived value based on quality and your price.
Customers’ satisfaction with your products is relative to satisfaction with your competitors and comparable organizations, measures and indicators should include information and data from your customers, from competitors’ customers, and from independent organizations as a benchmark for your own KPI’s.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
03/30/2021
#Grow to 1 #Billion in #Revenue (49 of 53)
#Workforce #Focused #Results
Aligning the employee's key skills and setting plans for the delivery of focused results. Results reported include generic or organization‐specific factors. Generic factors include safety, absenteeism, turnover, satisfaction, and employee complaints. Organization‐specific factors are those you assess to determine workforce climate and engagement.
These factors include the extent of training, retraining, or cross‐training to meet capability and capacity needs; the extent and success of workforce empowerment; the extent of union‐management partnering; or the extent of volunteer involvement in the process and program activities. Your workforce drives your production up or down depending on your management style and your motivations for short-term or long-term goals.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
03/31/2021
#Grow to 1 #Billion in #Revenue (50 of 53)
#Workforce #Capacity vs. #Capability
“Capacity” refers to what a person can do in a standardized, controlled environment. “Capability” refers to what a person can do in his or her daily work environment. “Performance” refers to what the worker actually did in their daily work environment.
Additional factors include organizational restructuring, as well as job rotations designed to meet strategic directions or new customer requirements. Backlogs or reductions in backlogs can be indicators of capacity or capability challenges or required improvements.
The main emphasis should be on data that shows the effectiveness of outcomes. An outcome measured could be increased workforce retention resulting from establishing a new peer recognition program or the number of promotions into leadership positions that have resulted from the organization’s leadership development program.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com
04/01/2021
#Grow to 1 #Billion in #Revenue (51 of 53)
#Leadership and #Governance #Results
It is important for organizations to practice and demonstrate high standards of overall conduct. Governance bodies and senior leaders should track relevant ethics performance measures regularly and emphasize this performance in stakeholder communications.
Results should include environmental, legal, and regulatory compliance; results of oversight audits by government or funding agencies; noteworthy achievements in these areas, as appropriate; organizational contributions to societal well‐being and support for key communities.
If your organization has received sanctions or adverse actions under law, regulation, or contract during the past five years, you should summarize the incidents, their current status, and actions to prevent reoccurrence.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
04/02/2021
#Grow to 1 #Billion in #Revenue (52 of 53)
#Financial, #Market, and #Strategy #Results
Senior management leaders in world-class operations track performance on an ongoing basis to assess the manufacturer's financial performance and viability looking for any potential opportunities or threats.
In addition to the variable financial measures and indicators top senior leaders will also track top-line revenues, budgets, profits or losses, cash position, cash drivers, net assets, net-profit should be 10% at a minimum, debt leverage, cash‐to‐cash cycle time, earnings per share, financial operations efficiency (collections, billing, receivables), and financial returns.
Marketplace performance measures include all measures of business growth or failure, new products, and markets entered, or the percentage of all revenues derived from new products. Basically, a KPI dashboard to review daily to monitor your Key Performance Indicators.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.
04/03/2021
#Grow to 1 #Billion in #Revenue (53 of 53)
#Measures of #Strategy #Implementation
Because many organizations have difficulty determining appropriate measures, measuring progress in accomplishing their strategy is a key challenge. Frequently, organizations can discern these progress measures by first defining the results that would indicate end‐goal success in achieving a strategic objective and then using that end‐goal to define intermediate measures.
You can use action plans for strategy implementation performance measures. Central importance is how you achieve alignment and consistency. In addition, performance measures are critical for tracking all performance. Action plan implementation and deployment may require modifications in organizational structures and operating modes. The success of action plans benefits from visible short-term wins as well as long-term actions.
Girard Equipment, Inc. is a Full Engineering-Product Development, Foundry, Machine Shop, Electropolish, Powder Coating, & Assembly plant! You need it; we design and make it.
Call John Brennan 800-536-4330 Ext. 1021 for sales quotes. Let John know you saw Mike Shew's post (Quality Manager) on LinkedIn.com.