Groupthink - Is it a real problem?
Vikram Sankaralingam
Diverse business experience across finance, analytics, operations and management with a stellar record in building and scaling teams and driving business impact. Certified Leadership Coach.
Recently over coffee, a friend and I were discussing real and imaginary problems and "Groupthink" came up.
Googled definition - Groupthink is a phenomenon that occurs when a group of individuals reaches a consensus without critical reasoning or evaluation of the consequences or alternatives.
When does this occur?
- When a team or org has too many people with the same socio-economic-ethnic background trying solve world problems; The classic silicon valley problem where a bunch of white males try to solve problems without any real understanding of the problems they have personally never faced.
- When you hire people from the same education institutions/ education background because they are "highly-ranked". Their view of the world maybe colored by the views of their professors/teachers and the training they receive.
- When you hire too many people from the same Organization and they all have "been there and done that" and are here to do it quickly and usher in change.
Does any of this sound familiar or resonate with you? I would think when you work for a multi billion dollar MNC, there would be checks and balances to ensure that there is diversity of thought. That the "system" would ensure balance and ensure that talent does not over-index from any one of the above mentioned cohorts.
Consequences
Pressure to deliver quick results in today's environment results in people taking the easy route. Long term success is sacrificed for short term gains. Solutions that are brought about miss the context when you try to replicate what you have done before elsewhere. There are just too many extraneous factors that impact us today and "Context is King" and the folks trying to replicate what they have done before often miss this. This leads to sub optimal problem solving, increased cycle times and a myriad of bad decisions brought about by a lack of understanding.
A side effect of hiring homogenous talent is the creation of The "In-crowd" and "the rest" - Its human nature to be drawn towards people with similar backgrounds and groups that self select are nothing new. Groups may form based on language affiliation, ethnicity, alumni of a company or college. Leaders need to ensure that everyone/ every idea is treated equally on merit. If that's not the case, how are "the rest" supposed to counter a leader who actively bats for the "in crowd" because of a familiarity bias in "the way we think". This ultimately results in those who feel left out, leaving after realizing they are pushing a rock up a hill and they would rather spend their energies somewhere where they are recognized for what they do and not which cohort they belong to.
Is this line of thinking naive and idealistic? What do you think? What's your example of corporate group-think? Is the problem "Real" or "Imaginary"?
GTM & Alliances leader | SMB & Mid-market expert | Army veteran | Doctoral researcher
4 年General Patton said ,"if everyone is thinking alike, someone isn't thinking." and that is a good example of why groupthink is a real problem. For those who are looking for evidence on this should read some of the books by Dan Ariely...things will fall in place.?
GTM & Alliances leader | SMB & Mid-market expert | Army veteran | Doctoral researcher
4 年It is definitely a real problem.? Avoiding risks, sense of insecurity and a general feeling of comfort by sticking to an "that's how it's always been" attitude seems to be a norm. It is unfortunate when thinking outside the box (i.e. group) is often considered a taboo.
Enabling growth by focusing on various parameters such as revenue planning, cost optimization, bench management, processes & tools, etc ...
4 年I personally have been guilty of committing the 'sin' of falling for groupthink more than quite a few times in my career, as well as have been at the receiving end of the same as well more than quite a few times.? Given that 'diversity and inclusion' are only buzz words and not 'diversity and inclusion' in the real sense of the term, I am guessing that we will continue to encounter groupthink for more than quite a few years more. In my personal opinion, our workplaces and our HR practices and more importantly the mindsets of the managers and leaders we work with have to truly undergo radical transformations before we see any meaningful reduction in groupthink. Nice article and good food for thought.?
GCC Leader; Retail Analytics
4 年Nicely written. We have all done this at some point in our careers. Being aware is the first step.