Grosvenor House Business Showcase - Abode Residential
Grosvenor House St Paul's: Virtual Office Solutions
Conference Space, Office Space, Virtual Office, Postal Address
At Grosvenor House, we pride ourselves on providing the essential support that allows businesses to focus on what they do best. One of our long-standing clients, Abode Residential, have been utilising our virtual office services to streamline their operations and enhance customer service since 2018. We recently spoke with Clare Morrall, Managing Director of Abode Residential, to learn more about her journey and how Grosvenor House has played a role in her business’s success.
A Strong Foundation with a Personal Touch
Abode Residential is a boutique estate and letting agency that operates across the West Midlands, and known for blending the traditional high street experience with the convenience of online services. Clare Morrall, who has over 27 years of experience in the industry, founded Abode Residential 12 years ago. “I started with Dixons, which gave me excellent training and a solid foundation,” Clare shares. “This experience enabled me to set up Abode Residential, where we continue to provide a personal service to all our lovely customers.”
As Clare focuses on delivering exceptional service to her clients, Grosvenor House provides the behind-the-scenes support that ensures her operations run smoothly.
The Value of Reliable Support
Running a business like Abode Residential requires Clare to manage a myriad of tasks each day, from handling client inquiries to managing property maintenance. “I start around 8 a.m., work through overnight enquiries, arrange viewings, and deal with any maintenance issues,” Clare explains.
To maintain this level of service, Clare relies on Grosvenor House’s call handling services. In addition to handling calls, Grosvenor House also manages Abode Residential’s address and postal services as part of our mail forwarding package. This allows Clare to focus on her core business activities without the distraction of managing day-to-day administrative tasks.
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A Seamless Transition to Grosvenor House
Clare first discovered Grosvenor House after being familiar with our St. Paul’s Square location, stating that “I used to be at 35 St. Paul’s Square: Grosvenor House came up a the exact time they had sold the building, and it’s now flats”.
Following her own advice to “stay on your own, and don’t go into a big office” when starting a business, Clare chose Grosvenor House’s virtual office solutions to help her business gain traction and grow into a leading West Midlands property agency.
This seamless transition highlights one of the key benefits of Grosvenor House’s services: flexibility. Whether a business is just starting out or going through a period of change, our services adapt to meet the needs of our clients.
Looking Ahead: Abode Residential’s Growth Plans
As Clare looks to the future, her goals for herself and Abode Residential are clear. “I wish to grow my business by 25 more managed lets in 2024,” she says. “This growth will enable me to take on a new member of staff, which is an exciting step forward.”
With Grosvenor House handling the day-to-day tasks that keep her business running smoothly, Clare can focus on achieving these growth objectives. Our services provide the support she needs to help her focus on scaling her business without compromising on the personal touch that sets Abode Residential’s services apart.
Propel Your SME Growth With Grosvenor House
If you’re looking for a virtual office provider that truly understands the needs of your business, Grosvenor House is here to help you succeed, just as we’ve helped Abode Residential. Whether you’re looking for a virtual business address, a location to host your most important meetings, or are exploring the benefits of a registered office package, we’re here to help. Have any questions? Get in touch below and be our next success story!