From The CEO's Desk...

Dear Customer,

I hope that your year has started on a good note and that you are already working through your list of goals for 2023. We are busier than ever at Steward Bank. 2023 is a critical year for us to accelerate the development of our customer-focused strategy and culture, and to make a significant leap ahead. By consistently connecting various measures to positive results, we intend to improve our ties with you by giving personalised services that make you feel understood, appreciated, respected, and valued.

We are off to a strong start and some of that work has already yielded results. We have partnered with MoneyGram to offer outbound money transfer services. This will enable both the individuals who bank with us and those who do not, to make instant cash transfers from Zimbabwe to anywhere in the world from all Steward Bank branches. Only a valid Zimbabwean ID/passport is required to send up to US $5000 per month.

With so much demanding our time, customer self-service is important for speed in service and convenience. We have made it easier to confirm the success of your RTGS transfers and provide proof of payment in the form of the reference number. Steward Bank customers registered for SMS alerts will now receive a text message confirming the success of their RTGS payment shortly after sending it via internet banking, USSD *210#, or the Square mobile app. The reference number is displayed as STP: XXXXXXXXXXXXXXXX in that notification. If the RTGS transfer is initiated after the cut-off time of 1:30 pm, during weekends or public holidays, you will receive the reference number the next business day when the transaction is processed.

This development is but one item on a long to-do list we are working on to make banking even easier for you this year. We thank you for joining us on this journey and we hope that through our dedicated work, we will retain your valued custom and support. Thank you for your business!

You can read more about what is happening at Steward Bank in our April Retail Newsletter 2023.

Please feel free to contact us on [email protected]