Greetings from the Conversational AI & Customer Experience Summit team!

Dear LinkedIn Community,

We're excited to share highlights from our recent event, held at the DoubleTree by Hilton Bengaluru Whitefield. The Conversational AI & Customer Experience Summit brought together industry leaders and innovators for two days of immersive discussions and insightful presentations, exploring the transformative impact of Conversational AI on customer experiences.

Event Overview:

The summit commenced with a burst of enthusiasm as attendees gathered for the opening remarks, setting the stage for an unforgettable experience. The noticeable energy in the room signaled the beginning of a journey into the future of customer engagement. Spanning two action-packed days on April 18th & 19th, the summit brought together companies from diverse sectors to showcase the real-world applications of conversational AI systems. Attendees immersed themselves in a series of insightful presentations and interactive panel discussions, gaining valuable insights into how conversational AI is revolutionizing customer experiences across industries.

A Special Thanks to Our Esteemed Chief Guest

We extend our heartfelt gratitude to Mr. M. Sankaran, Director & Distinguished Scientist at U.R. Rao Satellite Centre, ISRO - Indian Space Research Organization, for not only gracing our event as our esteemed Chief Guest but also for presenting awards to our deserving winners.

Diverse Lineup of Speakers:

We were honored to host an exceptional lineup of speakers representing a diverse array of organizations, including esteemed entities such as NITI Aayog , Indian School of Business , Noise , Naukri.com, Catalyst by Zoho , Fortis Healthcare , Exotel , MakeMyTrip , Bajaj Allianz General Insurance , Ulster University , Jio , CARS24 , ISRO - Indian Space Research Organization , Reliance Retail , Myntra , PB FINTECH LIMITED , Bandhan Bank , Digi Yatra Foundation , 谷歌 and Gravitas AI .?Their insightful presentations and thought-provoking discussions sparked valuable insights, inspiring attendees to reimagine the future of customer experience.

Panelists:

Our panel discussions featured esteemed panelists from leading organizations such as Apollo Hospitals , Flipkart , Nexus Select Trust , Randstad Digital , Rezo.ai , Paytm , 英特尔 , CARS24 , 萬事達卡 , BluSmart , Axis Bank and Exotel. Their contributions enriched our discussions, providing valuable insights into the intersection of Conversational AI and customer experience.

Notable Achievements:

1. FashionGPT by Myntra:?Myntra showcased FashionGPT, leveraging conversational AI to enhance the fashion shopping experience for customers.
2. Enlightening Discussion on Retrieval-Augmented Generation (RAG) Systems:?Deepak, a renowned AI expert, led a discussion on RAG systems, shedding light on their transformative role in Conversational AI. Attendees gained insights into the limitations of large language models (LLMs) and the importance of contextual learning for natural conversations.
3. Usage of Conversational AI in Banking and Insurance:?Companies showcased how conversational AI is streamlining customer interactions and improving service delivery in the banking and insurance sectors.
4. AI Systems for Health Insurance Claims:?Exploring the innovative use of AI systems to expedite and enhance the health insurance claims process, benefiting both insurers and policyholders.
5. Insights on Managing the Gap in AI-Driven CX:?Angira delivered a thought-provoking session on "Managing the Gap: Bridging Expectations and Realities in AI-Driven CX." He emphasized tailoring communication channels according to customer needs and introduced GenAI –?voicebots?& chatbots, projecting its widespread adoption by 2025.
6. Visionary Contributions to AI and Space Technology:?Nitish Kumar, a visionary Scientist at U R Rao Satellite Center, showcased his exemplary career spanning nearly a decade at ISRO. His expertise in making AI systems more intelligible and agile benefits national and global space projects.

These achievements underscore the immense potential of conversational AI in driving positive outcomes for businesses and customers alike.

To Our Sponsors and Partners:

Our sponsors are Exotel , Catalyst by Zoho , Rezo.ai, Omind , REVE Chat and Gravitas AI I.?Their support and contributions enabled us to deliver an exceptional experience for all attendees. From engaging booth setups to insightful one-on-one meetings, their presence added immense value to the event. We are grateful for their partnership and commitment to driving innovation in conversational AI and customer experience. Looking forward to continued collaboration in the future.?

Also, it was great to have Reshmi Arun as our esteemed host, guiding us through insightful discussions at the summit. Additionally, Harshit Desai ?????? ????? , our knowledgeable partner from Strativity APAC , brings invaluable expertise to enrich your experience at the event.?

Closing Remarks:

We extend our heartfelt gratitude to all our attendees, speakers, and sponsors for their invaluable contributions. Your participation and support have been integral to our journey towards redefining the future of customer experience through Conversational AI.

But wait, this is just the beginning! Learn more in our?Future event in Jakarta, Indonesia!

Experience the fusion of technology and customer-centricity at the Conversational AI & Customer Experience Summit in Jakarta! Dive into the transformative power of conversational AI and shape the future of customer engagement with us. Don't miss this enlightening event for professionals, innovators, and thought leaders worldwide!

Visit our event website: https://conversationaltechsummitasia.com/

Register now: https://conversationaltechsummitasia.com/tickets/

Date : 18th & 19th July 2024

Stay tuned for updates on future events and opportunities to continue the conversation. Thank you for being part of our transformative journey!