Great Product Designers ?? Standard Patterns
Great products don’t reinvent every wheel. No, they adopt standard patterns to ensure users can easily navigate, understand, and interact with content without losing their minds or pulling out their hair.
Mental Models Help Us Do Stuff
Users rely on prior notions about how things usually work to figure out where and how to accomplish a task with any new product.
If your product aligns with expectations, users can quickly and intuitively locate features, settings, and documentation–good ??
When your product deviates unnecessarily from common design patterns, users are made sad, confused, and frustrated–bad ??
Surprises and unique interactions can enhance a product experience, sure. But they should be applied thoughtfully.
..and, importantly, there are some things within any product that are just wrong areas for such surprises.?
Core navigation, common content like support links, documentation, and settings/configs are, simply, the wrong place to be cute or creative.
These kinds of standard / universal variables in your product should be highly predictable, not a puzzle users are tasked to solve.
Example by Comparison: Road Transportation & Navigation
Consider how road infrastructure conveys information to drivers. When navigating unfamiliar highways, people rely on familiar signage and layouts to make quick and safe decisions.
In each of these cases, the goal is to ensure critical information is easily accessible and predictable–not surprising or hidden. When driving at 65 mph, no one wants to waste cognitive effort deciphering an unusual sign or format.
By contrast, billboards for personal injury attorneys or tourist attractions–like "IGotHurtInJersey.com" or "FrankAzar.com"–are examples of non-essential distractions that do not need to follow the same level of standardization.
Drivers can choose to ignore them entirely (err..or not..there's a lotta interest in Frank Azar so perhaps not the best example ??)
Applying This Principle to Product Design
Just like road signage, product interfaces should prioritize clarity and consistency. When designing or refining your product, ask:
Wrap
Standard patterns exist for a reason. Use them to ensure users have a simple and effortless way to do the basic things they need to do.
</eom>
i also blog about startups and VC on medium.com/@austinogilvie
And I work with a small number of founders / CEOs–book a 1:1 w/ me to talk about your startup (or moral philosophy or extreme sports)
intro.co/austinogilvie ?? ??
Also: I can also help you streamline SOC 2, ISO 2700*, HITRUST, PCI, & pretty much anything else related to digital compliance: thoropass.com or Thoropass