The Great Phone Debate: To Pick Up or Not to Pick Up?
Adrienne Barker, MAS
2023 Top Linkedin Expert in Orlando, Business Consultant 35+ yrs in the Branded Merchandise Industry * Corporate Etiquette + Essential Skills Workshop Speaker * Fractional CMO plus ZoneofGeniusExpert & Author
In an era dominated by instant communication, the act of picking up a phone call has become loaded with potential implications, especially when it comes to unsolicited sales calls. On one side of the debate, there's the argument that picking up the phone without knowing who's on the other end is a necessary precaution, particularly for those with family responsibilities or concerns about emergencies. Conversely, there's the argument for screening calls to protect one's time and mental space from unwarranted intrusions. Let's dive into both perspectives.
The Case for Picking Up
For many, the decision to pick up the phone is driven by a simple, yet powerful rationale: the possibility of an emergency. Parents, especially those with grown children, often feel a compelling duty to be reachable at a moment's notice. The thought process is straightforward—if it's an emergency, every second counts and screening calls through voicemail can delay critical responses.
Additionally, there's an efficiency argument. For some, listening to voicemails is time-consuming and easily avoided by directly screening calls. This approach allows for immediate identification of the caller's intent, and if it's an unsolicited sales pitch, the call can be ended swiftly, saving precious minutes.
The Case for Screening
On the flip side, the proponents of call screening argue that it's essential for maintaining boundaries and protecting one's personal time. In a world where telemarketers and robocalls are increasingly prevalent, answering every call can lead to unnecessary stress and distraction. By letting unknown calls go to voicemail, individuals can prioritize their time and attention, choosing when and whom to call back at their convenience.
Furthermore, call screening tools and services have made identifying potential spam or sales calls easier before even picking up. This technology empowers individuals to make informed decisions about which calls to answer, significantly reducing the likelihood of being caught in an unwanted sales pitch.
Finding Common Ground
Both sides of the debate have valid points. The decision to pick up or screen calls is deeply personal and influenced by individual circumstances, priorities, and concerns. Perhaps the solution isn't a one-size-fits-all approach but a more nuanced understanding and respect for personal preferences.
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The Role of Telemarketers
It's also worth considering the approach of telemarketers themselves. As noted, there's a desire for a more respectful engagement strategy, where callers introduce themselves and their intent before launching into a pitch. This approach could serve as a middle ground, allowing recipients to quickly ascertain the call's relevance and decide how to proceed without feeling ambushed.
In conclusion, while there's no easy answer to whether to pick up or screen calls, the conversation itself highlights the evolving nature of communication and the ongoing need to negotiate personal boundaries in an interconnected world. We can respect individual preferences by engaging in open dialogue while fostering a considerate and influential communication culture.
Where do I stand on this debate? Let's talk about this!
Adrienne Barker, MAS Business Consultant and LinkedIn Coach Professional Global Etiquette [email protected] (386) 631-4577 professionalglobaletiquette.com & https://adriennebarker.com/
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9 个月I stand firmly on answering the call Adrienne Barker, MAS The reason that I will always answer an unknown number, is because that could be my next new customer, PLUS, once I answer the call, I have a CHOICE, whether to continue the call or not Roy Kowarski : Strategic Brand Marketing Expert and founder of Out There Branding, sharing #brandingtips and #marketingideas