Is Great Customer Service Dead?
Is great personal customer service, once a hallmark of quality customer experience, now a dying breed?.?
The decline of personal customer service could be attributed to the rise of large corporations that prioritize profits over customer satisfaction. Could it be that these corporations have adopted a generic, impersonal approach to customer service, relying on automated systems and underpaid, disinterested staff to handle customer inquiries and complaints.
The corporate ideology of maximizing profits often results in cutting costs, often including customer service expenses. This often results in a generic, impersonal approach to customer service, where automated systems and underpaid, disinterested staff handle customer inquiries and complaints.
However, recent trends show that businesses that still offer traditional, personal customer service are thriving in today's commercial environment.?
The buying public is fed up with bad customer service and is increasingly seeking out businesses that offer an amazing customer service experience.
These businesses understand that customer satisfaction is key to building a loyal customer base and securing long-term success. They invest in their customer service staff and infrastructure, ensuring they are well-trained and motivated to deliver exceptional service. As a result, they are reaping the benefits of satisfied customers who leave positive reviews and recommend their business to friends and family. they are also winning customers away from those businesses who fail to deliver a great customer experience.
The buying public is fed up with bad customer service and is increasingly seeking out businesses that offer an amazing customer service experience. In today's review-hungry world, every positive review counts, and customers are more likely to support businesses that consistently deliver great service. They understand that their purchasing power can send a message to large corporations that shoddy customer service is unacceptable and will not win future business.
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there is a revival in the buying public looking to support businesses that offer amazing customer service
In conclusion, personal customer service is not dead, but it is in decline due in some part to the rise of large corporations that prioritize their bottom line over customer satisfaction. However, there is a revival in the buying public looking to support businesses that offer amazing customer service, and in today's review-hungry world, every positive review counts.?
The public can help support businesses that offer great customer service by choosing to do business with them and leaving positive reviews. By doing so, they can send a message to large corporations that bad or unsatisfactory customer service is unacceptable and will not win future business, but instead, alienate existing customers. It's also a fact that sometimes price becomes an irrelevant factor, some people will buy goods on the strength of reviews alone.
"The customer's perception is your reality." - Kate Zabriskie
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About the Author: Ray St.Clair is a globally recognised successful Network Marketer and founder of the Elite Team who co-owns two Network Marketing companies and who has a passion for precious metals. Ray also love to share generational wealth building strategies with others, his other passions include Collecting vintage guitars, classic cars, flying and technology. He is also a closet author!