GPT – Keeping a Firm Grasp on the Obvious

GPT – Keeping a Firm Grasp on the Obvious

By?Geoffrey Moore

Author –?The Infinite Staircase: What the Universe Tells Us About Life, Ethics, and Mortality

By virtue of its amazing conversational capabilities, GPT (Generative Pre-trained Transformers) is taking the world by storm.?This has sparked, among other things, a wave of commentary about the need to regulate AI.?While legitimate in its own right, I fear it might be distracting us from the main event.?

GPT represents a deeply disruptive innovation in user experience, one that will reengineer a whole host of natural language interactions, many of which today are still unautomated.??Most importantly, it will do so in a remarkably non-disruptive way from the point of view of infrastructure-providing software vendors and the admins that support their applications.?That is, it will generate maximal immediate benefit from minimal investment.?This is a formula that drives mass adoption, or what we call the Tornado.?

One limiting factor for this tornado is the Large Language Model, and its potential to leak proprietary information and spread disinformation.?This is where the regulatory concerns come into play.?But for goodness’ sake, there is a massive target-rich environment of non-proprietary information causing widespread frustration and confusion that we can tackle immediately, on a low-risk, no-regrets basis.?In particular, for subscription-oriented enterprises relying on user-centric consumption business models, eliminating any material amount of friction from the user experience will expand usage, reduce costs, and increase revenues.?What’s not to like?

The real limiting factor, in my view, will be the available bandwidth of software application developers who have both the domain expertise and the GPT skillset to roll out these adaptations at scale.?This is where the consultancies come in.?In that context, it is no accident that this past week Accenture, having laid off some 50,000 employees to adjust to a sluggish market for general consulting, announced it will be adding 80,000 employees to accelerate their AI practice.?Every enterprise on the planet will be GPT-izing their user-facing applications wherever they require the kind of fiddly bureaucratic procedure-following that keeps their call centers operating 24/7 and their customers perpetually on hold.

But the consultancies have to be careful too.?They should keep in mind a lesson from the client-server tornado.??That too was gated by a labor shortage, spurring companies like Viant and Scient to leap into the fray.?They were market cap darlings as long as the wave of adoption was at its crest but then fell into disfavor once it passed.?User-interface technologies must commoditize quickly if they are to have persistent impact, so this phase of the AI revolution is not an anchor for sustainable competitive advantage.

Still, a boom is a boom, and much more welcome than a bust, so drivers, start your engines!

That’s what I think.?What do you think?


Follow Geoff on LinkedIn?|?Geoffrey Moore Main Mailing List?|?Infinite Staircase Mailing List

________________________________________________________________

Geoffrey Moore?|?Infinite Staircase Site?|?Geoffrey Moore Twitter?|?Infinite Staircase Twitter?|?Facebook?|?YouTube

Chandrachood Raveendran

Intrapreneur & Innovator | Building Private Generative AI Products on Azure & Google Cloud | SRE | Google Certified Professional Cloud Architect | Certified Kubernetes Administrator (CKA)

1 年

If we could reduce the possibility of Hallucinations and bring better accountability to the answers given by the LLM most industries would adapt it wholeheartedly for the value, it brings. It has the potential to replace a lot of what we are doing right now. The Accenture's move will act as a catalyst for other companies to jump in to the wagon.

回复
Derek Merrill

Founder @ Blox, LeaseLock | AI powering 500,000 rental homes

1 年

Well said. Don’t see any long-term barriers to entry for the UI layer. Gen AI is the new middleware. Fantastically disruptive human-to-computing event, but lacks long-term defensibility from market value capture perspective.

回复
Hélio Pereira

Founder at DECORE CERTO | Business Administration, Interior Design Solutions, Strategic Partnerships

1 年

Absolutely! The rise of #AI is indeed captivating. Instead of being solely preoccupied with regulation, let's ensure we focus on embracing its potential and shaping a future where it benefits society at large. Let's continue the conversation! #CuriousAboutAI

回复
Raj Gupta Lift Others to Get Lifted

????????????, ?????????????? & ???? Leader with exp to US, UK, Europe & Indian MNCs - Decade each in [GE] & [TCS] | ???????????????? (India) - Leaders Excellence at Harvard Square

1 年

An excellent share ?? #rajlearnings

Thennavan Subbiah

Global Alliance| Business Development| Seed Investor

1 年

Speed and talent transformation are going to be strategic advantage. Need more AI whisperers with domain knowledge…

要查看或添加评论,请登录

Geoffrey Moore的更多文章

  • Coming to Terms with Agentic AI—A Playbook for Business Decision Makers

    Coming to Terms with Agentic AI—A Playbook for Business Decision Makers

    By Geoffrey Moore Author – The Infinite Staircase: What the Universe Tells Us About Life, Ethics, and Mortality Agentic…

    24 条评论
  • Objective Morality

    Objective Morality

    Without a belief in a divine source, how do atheists justify the existence of objective moral values and duties? By…

    23 条评论
  • Question #2: Existence of Consciousness

    Question #2: Existence of Consciousness

    What is the atheist explanation for the existence of consciousness and subjective experiences? By Geoffrey Moore Author…

    16 条评论
  • Life-Cycle Marketing—Where Are We?

    Life-Cycle Marketing—Where Are We?

    By Geoffrey Moore Author – The Infinite Staircase: What the Universe Tells Us About Life, Ethics, and Mortality As the…

    13 条评论
  • 10 Tough Questions Atheists Often Encounter

    10 Tough Questions Atheists Often Encounter

    By Geoffrey Moore Author – The Infinite Staircase: What the Universe Tells Us About Life, Ethics, and Mortality This is…

    37 条评论
  • Disruptive Innovation—The Game is Changing

    Disruptive Innovation—The Game is Changing

    By Geoffrey Moore Author – The Infinite Staircase: What the Universe Tells Us About Life, Ethics, and Mortality We’ve…

    61 条评论
  • How does culture form?

    How does culture form?

    By Geoffrey Moore Author – The Infinite Staircase: What the Universe Tells Us About Life, Ethics, and Mortality We are…

    11 条评论
  • Zone to Win: Organizing within Zones—Some Lessons Learned

    Zone to Win: Organizing within Zones—Some Lessons Learned

    By Geoffrey Moore Author – The Infinite Staircase: What the Universe Tells Us About Life, Ethics, and Mortality Zone to…

    9 条评论
  • Can we choose our emotions, or do they happen to us?

    Can we choose our emotions, or do they happen to us?

    By Geoffrey Moore Author – The Infinite Staircase: What the Universe Tells Us About Life, Ethics, and Mortality This is…

    27 条评论
  • What about “Non-Founder Mode”?

    What about “Non-Founder Mode”?

    By Geoffrey Moore Author – The Infinite Staircase: What the Universe Tells Us About Life, Ethics, and Mortality Last…

    17 条评论

社区洞察

其他会员也浏览了