GPT-4's Multimodal Features: The Next Frontier in AI?

A new announcement by Microsoft Germany has revealed that the latest version of the Generative Pre-trained Transformer language model, GPT-4, will be released in the coming week. This upcoming version is set to be even more advanced than its predecessor, #GPT3, as it will be equipped with the ability to process and comprehend various types of data, including text, images, and audio. This feature, known as multimodality, is expected to make GPT-4 an even more versatile language model as it will be multimodal, meaning it will be able to process and comprehend various types of data, including text, images, and audio. This new feature is expected to make #GPT4 more powerful, with potential applications in various fields such as natural language processing, advanced voice recognition, and image analysis and understanding.

Clemens Siebler at #Microsoft presented several real-life examples of the existing capabilities of AI. For instance, speech-to-text technology could be utilized to record phone calls, eliminating the need for call center agents to manually summarize and transcribe the conversations. Siebler stated that this feature could save up to 500 working hours per day for a large Microsoft customer in the Netherlands, which handles around 30,000 calls daily. A prototype for this project was created in just two hours, and a single developer implemented it within two weeks, followed by final implementation. Siebler highlighted that the most frequent applications of AI are answering internal company knowledge queries, AI-assisted document processing, and partial automation of call center operations by processing spoken language.

Interestingly, Five9 , the leading #cloud-based #contactcenter software provider, has just introduced new contact center offerings powered by ChatGPT. These new tools enable businesses to create more efficient and personalized customer interactions, while also streamlining workflows and improving overall customer experience. The use of #ChatGPT technology enables Five9 to offer customers a more advanced and intuitive contact center solution, with capabilities such as natural language processing, sentiment analysis, and predictive analytics with new offerings are expected to enhance customer engagement and satisfaction, while also reducing operational costs for businesses.