Government Digital Technology: Development in a Digital World

By harnessing digital to build and deliver services, the government can transform the relationship between citizen and state. Much has been done since the 2012 Government Digital Strategy, which demonstrated the potential of public service transformation by rebuilding some of the most high volume services to make them ‘digital by default’. New digital professions are now established across the public sector. Departments have become better at sharing platforms and components, code, patterns and best practice. This is a strong foundation upon which to build.

The UK Government is one of the most digitally advanced in the world. We have come top of the 2016 United Nations E-Government and E-Participation surveys. We have developed the award-winning and internationally renowned GOV.UK – and have opened its code, which has been reused by governments around the world. The Government Digital Service (GDS) has led the digital transformation of government and is a model that is being copied internationally.

Many departments have started to transform how they deliver services. This has improved citizens’ experience of a significant number of services, but in many cases it has not changed the way government organisations operate to deliver them. It has meant that organisations without public-facing services have not benefitted from the same degree of focus on digital transformation.

The next stage of digitally-enabled transformation has 3 broad components, which together form the scope of this strategy:

• transforming whole citizen-facing services – to continue to improve the experience for citizens, businesses and users within the public sector
• full department transformation – affecting complete organisations to deliver policy objectives in a flexible way, improve citizen service across channels and improve efficiency
• internal government transformation, which might not directly change policy outcomes or citizen-facing services but which is vital if government is to collaborate better and deliver digitally-enabled change more effectively

The Government Digital Technology congress will look to cover all areas of the Government Digital Strategy and show how and why the UK are leading in digital advancement across the world

https://www.convenzis.co.uk/events/digital-government-technology-development-in-a-digital-world/