GotoDoctor Achieves New Level of Member Satisfaction in its Latest NPS Rating

At GotoDoctor, we are dedicated to delivering outstanding healthcare services and ensuring the highest standards of customer satisfaction. Our focus is on continuously enhancing our services, driving innovation in healthcare solutions, and improving accessibility for all our users.?

We are thrilled to announce that GotoDoctor has achieved a Net Promoter Score (NPS) of over 70%, an "Excellent" rating, in our August 2024 member survey.

Net Promoter Score (NPS) is a key metric used to measure customer satisfaction, loyalty, and brand recognition by assessing how likely customers are to recommend a company’s services to others. The score ranges from -100 to +100, with higher scores indicating greater customer satisfaction and advocacy. According to Retently’s NPS data over the past five years, the average NPS for the healthcare sector ranges from 20 to 34 (Raileanu, 2024). Achieving a 70% NPS score reflects on the positive word of mouth being generated for GotoDoctor with their referrals.

GotoDoctor is one of the unique insurance service providers that can access both the public and benefit systems,?through its proprietary Service Engine technology and network of over 300 pharmacies and clinics across the country. This platform allows GotoDoctor to offer a suite of impactful services, including:

• Physician Care via both virtual and in-person channels
• Navigation to reduce wait time on all aspects of healthcare access
• Employee Support Program on mental health and chronic disease management to legal and family matters
• Medical opinion with access to Canadian and US experts
• And other bespoke solutions tailored to the needs of plan sponsors in their local communities.

Here’s what our valued patients have to say:

"A great service. Wish I knew of it earlier. My family Dr made me wait 3 weeks for a referral to an ultrasound and this service got the requisition in right away. Still, a three-week wait for an ultrasound but they cut the time in half."

“Fast same-day assessment and timely treatment. My condition improved within 48 hours.”

"It was simple and an incredibly easy process to register and get an appointment…The doctor was extremely helpful and informative.”

These testimonials highlight the positive impact of our services and the dedication of our team. Thank you to all our customers for your continued support and feedback. We remain committed to improving and ensuring that GotoDoctor remains your trusted choice for healthcare services.

To learn more about how GotoDoctor delivers comprehensive care access to members:

References:

Raileanu, M. (2024, March 29). What is a good net promoter score? (2024 NPS benchmark). Retently. https://www.retently.com/blog/good-net-promoter-score/

About Gotodoctor.ca

Gotodoctor.ca is a leading B2B integrated healthcare platform that transforms access to public and benefit services. About a million Canadians are connected to its unique Care Access Technology and Digital Health Services. Its Real Care Delivery Network also combines virtual and in-person care through its 250+ pharmacy and clinic service sites across Canada and enables members to access comprehensive and scalable physician and other healthcare services.

Gotodoctor.ca is a preferred provider for McKesson Canada’s Rexall and Retail Banner Group (IDA, Guardian, Remedy’s Rx) pharmacies. Its platform model is already adopted and subscribed by major Canadian enterprises, TPAs, and other insurance partners, including Manitoba Blue Cross, Novartis Canada, SEB Administrative Services/Co-Operators, The Leslie Group, Quick Health Access, Simply Bene?ts, and Automated Administration Services.

For more information, visit www.gotodoctor.ca or email [email protected].

For French Translation:

GotoDoctor obtient une note de satisfaction de 70 % en ao?t 2024