Got A Problem With Latitude Financial? Good Luck!!!

Their Australian Head Office in hidden behind a call centre in the Philippines.

All their Australian phone numbers divert to that call centre.

The call centre is staffed by no one more senior than a ‘supervisor’ who is empowered to implement the documented company policies, some of which are effectively fraudulent.

If a customer encounters a systemic problem, which can only be resolved by an empowered decision-maker, they will find as I did, the communications barrier is impenetrable.

That has been my experience this last 48hrs.

In error, I paid over $10,000.00 into my Latitude 28° Global platinum credit card account. When the funds appeared in my Latitude account, after providing all details, I was told it would take 3 – 5 days to return it to my ANZ account.

Not one empowered decision-making manager is accessible to solve this problem.

Having done same day transfers at my 2 local Tamworth banks and credit union, I knew only too well, this Latitude Financial system ‘limitation’, is a deliberate policy to have the use of my money, for that time, at my expense.

This is customer abuse which effectively, and possibly legally, constitutes a fraud.

It is now a wide spread problem facing consumers of the Corporate Establishment that needs to be addressed.

Corporate Boards are now routinely guilty of customer abuse, some of deliberate fraud, and seek to use gestures such as 'The Voice', DEI and ESG as camouflage to hide that abuse and fraud. It is now very much more possible by virtue of their oligopoly market power.

These strategies are most evident as revealed in the banking and airline industries, but now all pervasive in the Corporate Establishment as evidenced in the inaccessibility of all their personnel from any direct communication with customers.

They hide behind untrained call centre staff with long delays, implementing their fraudulent policies - all to frustrate and deter the customer from asserting and recovering their legal entitlements.

As is my experience with Latitude Financial, no decision-making personnel can be contacted directly by phone or email, essential means of customer contact to address any issue, of even minimal complexity.

Government needs to step in, and stop it, now!