Got a bottleneck at work? These techniques can help
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Got a bottleneck at work? These techniques can help

“I’m not doing anything on the project until I hear from my boss.”

Have you ever been in that situation? Atlassian Work Futurist Dominic Price is sharing new research on transparent decision making, including the dreaded bottleneck. Organisations tend to have a mentality that decisions go up to the top, and the most senior person decides.

“I’ve got a couple of problems with that,” Price tells LinkedIn. “The smallest part of the bottle is the top, right? That’s where we’ve got the bottleneck.

"In most organisations, you’re going to the most time-poor person for a decision. It’s crazy. You ping it to them, and then you sit there. You wait. You say, ‘I can’t do anything’."
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And while you're waiting, Price says you already know the decision that you would make.

"This is the irony — often people push up a decision that they are more equipped to make. You’re closer to the customer, you’ve got better data, you’ve done this, you’re feeling the pain of it, you should be the one to drive this change.”

Instead of sending decisions up to the boss, Price has two techniques:

1.????Turn a big decision into smaller questions

Price says, “People build decisions up to the point that they’re so big that they have to go up to the boss. You know, ‘It’s above my pay grade.’ Break it down to the smallest possible manageable decision.”

He says this technique is something of a “subtle art” but it reduces the chance of negative recourse from making a decision without a manager’s approval.

2.????Consult with someone other than the boss

“Work out who the expert is and also who is impacted the most because those stakeholders are infinitely more important than a manager,” he says.

The two people most important to any project are the subject expert, and the people most directly affected.

"Those people’s voices count for a lot more than everyone else,” he says.

Did you find this advice helpful? Do you have your own techniques for avoiding a bottleneck? Share your experiences and tips in the comments below.

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Gurpreet S.

LinkedIn Top Voice?? | Digital Product Leader | PAAS | AI | ML | Digital Transformation | Blogger | Speaker | Cloud| Security | ERP | Analytics | Automotive

1 年

Good post Dominic In my feeling: Bottlenecks are mostly at the top of the bottle (aka leadership). I write a post sometime back. https://www.dhirubhai.net/feed/update/urn:li:activity:7038810769269903361/

回复
[KB] Kulbhushan Gaur

Strategic Technology Leader | Enabling Business Agility & Operational Excellence

1 年

I think it's important to consult with two groups of people when making important decisions: the subject experts and the most impacted people. Subject experts are those who have the most knowledge and experience in the area of the decision. The most impacted people are those who will be most affected by the decision. By consulting with these two groups of people, you can get a well-rounded view of the issue and make a more informed decision. You can also avoid bottlenecks, as you won't have to wait for the most time-poor person to make a decision. Another tip for avoiding bottlenecks is to break down the decision into smaller questions. This can make the decision seem less daunting and more manageable. You can then ask your team to answer the questions and come up with a recommendation. This will give you a starting point for making a decision, and it will also help to involve your team in the process. I think it's important to remember that bottlenecks are often caused by a lack of communication and collaboration. By consulting with the right people and breaking down the decision into smaller questions, you can avoid bottlenecks and make better decisions.

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Peter Caffin

IT Professional | Project Manager | Business Strategist

1 年

It'll really depend on the amount of control freakery and micro-management in the manager above you. A sensible manager would welcome these opportunities to delegate and reduce bottlenecks, but an example I've experienced is one who wouldn't approve a small petty cash system for the office; and argued against a $15 investment in a product, that might have solved our need for an inexpensive project management collaboration tool, for more than two months. But, with a good manager, there's some good solid advice there.

Dr Louise Hitchcock

If Russia stops fighting there will be no war, If Ukraine stops fighting there will be no Ukraine????, LA is HOME, ????????????; RETIRED professor of archaeology: the Med is my hangout loves dogs, cats & fast cars

1 年

For 16 years I was truated, & always asked for help if I needed it. Suddenly every decision has to go through them. It feels humiliating

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