Google’s New Feature: Let Customers Message You via GMB

Google My Business now allows Business to chat directly with customers who find your business listing on Google Search. Responding to customers can help you answer their questions, tell your business’s story, and attract more people to your location.

New way customers can connect with business

When customers find business on Google, they can call to get in touch. Now, they can also message business directly from your Google listing. 

Al you need to do is enable this new feature by adding a phone number that can receive texts in your Google My Business account. This number will not be revealed to customers, and you can turn off this feature any time.

Get started in 5 easy steps:

To turn on messaging with customers, sign in to Google My Business and look for the "Chat" card in the Home menu. Make sure that you provide a phone number that can receive SMS messages and will be readily accessible for responding to customers.

Follow these steps To edit the phone number you use for chatting with customers:

1.      Sign in to Google My Business.

2.      Find the “Chat” card in the Home menu.

3.      On the right side of the “Chat” card, click Edit number.

4.      Enter your new phone number.

5.      Click Submit.

Use Allo

You can also use Google Allo, rather than SMS, to respond to messages. To start using Allo:

1.     Download Google Allo from the Android Play Store or iOS App Store. 

2.     Register Allo with the same number you used to sign up for messaging on Google My Business. 

3.     Messages will start to appear on Google Allo instead of SMS.