Goods Delivered Timely

Goods Delivered Timely

An empathetic view on the delivery of turf and landscape products, by GDT'S planning and logistics manager Dave Bradbury.

Here at George Davies Turf, we are always trying to evolve, adapt but above all else improve our customer delivery service. The business is built on the high levels of service we aim to, and do deliver. The model for this business has been carefully thought through, to minimise the potential for things going wrong and deliveries failing.

Today our customers are under more and more pressure to satisfy the demand of their customers. We understand that this can cause huge problems and a great deal of stress to our customers. So we have tried to position ourselves as problem shooters and solution finders. We aim to provide our customers with what they need, when they want it, rather than just with what we can do.

The world is changing and people will not wait for a delivery, if you cannot do something, people will find someone that can. We work hard to insure we carry the appropriate stock, anticipating and managing demand. We observe potential weather changes and judge the effects, we look at seasonal trends and we communicate across the industry with key customers, suppliers and service providers to make sure we are in the best place to help answer any call for help.

We have a fantastic infrastructure in place, and running our own haulage service gives us total flexibility, with the ability to adapt to and overcome whatever is thrown at us. Our skilled team of drivers are all only too happy to help and often go well above and beyond what may be expected of a normal delivery driver.

We want to help our customers utilise their time and resources to the maximum, by using our experience, planning and expertise. Using the afternoons for deliveries is key to the success of our operation and guarantees turf delivered at its freshest state. Delivering in the afternoons also means materials are on site for an early start the following day, saving time and of course money. Reacting and changing plans is all part of our success story and means that it is not unusual for us to deliver within just a couple of hours of an order being placed. Our bespoke planning system has given us greater capacity and more awareness to fully utilise our own resources, making our offering to customers far greater.

At GDT we are focused on making a difference by supplying people with what they need, rather than what we want to sell them.