Goodbye Waiting in Lines. Welcome Virtual Queuing.

Whether you are in the retail business, a healthcare services provider, a government agency, or a bank, your customers no longer must wait in line for goods and services.

Qtrac Virtual Queuing and Appointments is a cloud-based SaaS with proven benefits.

With Qtrac you can eliminate physical lines and:

????? Increase revenue through cross selling and up-selling opportunities

????? Improve and personalize customer experience

????? Streamline resources allocation and improve staff efficiency

????? Integrate with your existing ecosystem, such as CRM, loyalty program, and appointment scheduler

????? Harvest data, insights, and analytics

The Power of Qtrac Virtual Queueing and Appointments

Customer Experience

???????? Virtual queuing, appointment scheduling, digital check-ins

???????? Schedule appointments anywhere, anytime

???????? Integrate click-and-collect services

???????? Reduced waiting time, faster service delivery

???????? Service personalization, e.g. request special assistance

???????? Loyalty Program Integration: priority or exclusive slots for loyal customers

???????? Positive reputation and customer retention

???????? Omnichannel experience management?

Revenue Growth

???????? Customers move around instead of waiting

???????? Targeted ads and links while customers wait

???????? Product launches and special events

???????? Dynamic pricing, promos real-time

???????? Loyalty Program Integration

???????? Interactive content

???????? Cross-Selling, Upselling opportunities

Operational Excellence

???????? Optimize staffing and store layouts

???????? Customer insights to staff and management

???????? Better workforce management

Business Insights, Analytics and Reporting

???????? Feedback Mechanism: Incorporate feedback options and surveys – immediate response.

???????? Analytics and Reporting: monitor queue lengths, wait times, customer flow, helping to optimize staffing and store layouts.

Responsible Business

???????? Health and safety update: real-time updates on health and safety measures within the store

???????? Safety protocols

???????? Inclusive shopping experience (disabilities)

?

Qtrac Goes Beyond the Queue - Data Data Data

·?????? Customer Preferences

·?????? Conversion and Abandonment

·?????? Employee Productivity

·?????? Net Promotor Scoring

·?????? Customer Touchpoints and Engagement

·?????? Brick and Mortar Performance (wait time, footfall, etc.)

?

SaaS Pricing Model – Pay As You Grow

·?????? Subscription per location

·?????? Custom integration licensing

·?????? One-time implementation fees for enterprise onboarding and locations set-up

?

Summary

Qtrac can help transform your business:

1.???? Grow sales

2.???? Improve service

3.???? Get personal and increase engagement

4.???? Boost loyalty and CSAT

5.???? Be an inclusive business

6.???? Empower employees and management

?

Contact emendSys Innovative Solutions

[email protected]

t +30 210 662 7606