Good or Bad: Learned From All Bosses

One of my former bosses had a penchant for passive-aggressive behavior. I’m certain his role was a stressful one — that likely contributed to his demeanor. However, the cumulative effect on the team wasn't justified by the root cause. I was never sure if he despised me personally, or was plagued with extremely poor people skills. I’ll never know. I suppose it really doesn’t matter. He had no business supervising my work — or anyone else on the team for that matter. He was essentially toxic.

I have also been fortunate to experience the best of what bosses can be. I freely admit that I may not have realized how great they really were, until looking back upon my experiences. They "fed" my work life, and offered challenge along the way, accompanied by the right level of guidance. They made the role of "supervising others" seem effortless. That’s how professionals are — they make something difficult look incredibly easy.

Many of us have experienced a wide range of supervisory skills. Some individuals were well suited to the challenge. Some — well — the fit just wasn’t there. (At least, not at that moment in time.) Of course, we all learn a thing or two from all of them, the good and the bad. Even the ugly.

In retrospect, a few thoughts:

• Great bosses are transparent. Great bosses don’t hesitate to share what you have done right — and the situations that you may need to improve. (There is no feedback "embargo".) This isn’t reserved for an end of the year review, it is ongoing and timely. They know when to hit you with the tough stuff — and when to back off. There is never a hidden agenda to contend with. They simply want to help you develop and succeed.
• They don’t hover. A stretch assignment is a great opportunity to grow — the best of the best bosses know this. So they offer them. One of my supervisors allowed me to present a key customer research study to the Board of Directors. She never micro-managed, yet she was a guide, so that I was well prepared. This was very early in my career. I never forgot how it felt to stand in front of that group with confidence. It was empowering. I thank her everyday for that.
• They never leave anyone high and dry. The boss that I mentioned above, would also leave us in the lurch to deal with well-known, extremely difficult clients — or unfinished work that ultimately required his approval. It was extremely stressful. Looking back, these situations could have been a relevant teaching moment for all of us. Instead they were a nightmare. He never sat down with us to discuss strategy, prepare us and offer best practice advice. Shame on him.
• They see you — but, beyond today. The most extraordinary thing about a great boss, is that they see what you have to offer — even if you may not. Their honed perspective allows them to see your bright future, even while you might be mired in today’s challenges. They continue to help drive you forward, even when you stumble or fail. That is a priceless gift

Courtesy: marlagottschalk