Going Above & Beyond For Clients
Emilie Given
I help founders, nonprofit executive directors, and entrepreneurs spend less time in the weeds (and more time in the garden) by pairing them with the perfect US-based, personalized virtual executive assistant.
What is the difference between a good business and a great business? What keeps clients coming back to one business versus another that offers the same services? Really think about it. What is it that makes you choose the same coffee shop every time? Is it because they put extra marshmallows on your hot chocolate? Is it because you’ve built a friendship with your barista? Or is it both?! Let’s dive into a few ways that you can go above and beyond for your clients!
Appreciate your client. They’re the reason you have a job, right?! The key to any successful business venture is to be grateful for what you have. You may not be where you want to be as a whole, but you have to start somewhere! Be appreciative that your client chose you. Out of all of their other options, you were the best to them. Don’t ever take your clients for granted! Be genuine and periodically remind your client that you are grateful for their business and check in with them consistently.
Learn about your client. Listen to your client. Write it down. Hands down, this is the most important tip. It’s your job to find out when their birthdays and special anniversaries are. Write these important dates in your calendar. Do your best to remember the dates that are important to them. How much do you know about your client? Do they have any special interests or hobbies that they are involved in outside of work? Do they have pets or children? What do they love? What do they hate? Maybe you’ll have more in common than you thought. Learning about your clients interests will establish a friendly relationship that will help you understand each other and create a more comfortable work environment.
Send personalized cards and gifts. This does not need to be a grand gesture or an expensive gift. This can be as simple as sending a handwritten card around the holidays or for a birthday or an anniversary. If they’ve been ill, send a get well soon card! How many times have you received one of those in your adult life? Buy your client a coffee or pay for their lunch every once in awhile. Personally, food is my love language, and I’m always impressed if someone cares enough to buy my lunch!
Follow up. Over time, continue to keep in touch with your clients! Follow up with them about personal things they may have told you. Check in with your clients and ask them how they’re doing! Being a consistent and trustworthy person in their life is a huge way to take your work relationship to the next level.
These small acts and approaches really do go above and beyond the basics and will leave a lasting impression on your clients!
Originally published at: https://www.shesagiven.com/blog/going-above-amp-beyond-for-clients
Bringing more ? into the world, one customer relationship at a time | Keynote Speaker, Leadership Development Professional
5 å¹´Terrific post. Gratitude and appreciation are absolutely KEY to a close customer connection. Thanks, Emilie.?
Clinical EFT Practitioner | Teacher of Enoughness | Radical Rest Practitioner
5 å¹´Customer service/success is definitely one of the most important factors that determine a business's success.? If your client/customer is happy, your business will be happy, too. Thanks for sharing :)?
Talented Copywriter for social media, emails, and assisting females coaches to make more money!
5 å¹´Fantastic thought, thanks for the article!